Administrative & Compliance Coordinator

The Administrative & Compliance Coordinator serves as a central operational support role for the onsite community management team. This position is responsible for providing administrative, financial, and compliance support while delivering exceptional customer service to residents, board members, and vendors. The role supports daily office operations, assists with compliance enforcement, and helps maintain community standards in alignment with Ventura’s service-driven culture. This growing, master-planned community combines modern homes, resort-style amenities, and a welcoming neighborhood atmosphere. Residents enjoy features such as a lazy river, beach-entry pool, playgrounds, activity lawns, clubhouse spaces, and community events designed to bring neighbors together. Conveniently located, the community offers both everyday convenience and family-friendly living. With scenic surroundings and thoughtfully designed amenities, this community delivers an active and connected lifestyle for families, professionals, and military households alike.

RESPONSIBILITIES

Provide high-quality customer service to residents, board members, vendors, and guests via phone, email, and in person, serving as a primary point of contact for general inquiries. Support daily administrative office operations including homeowner communication, phone calls and emails, processing homeowner payments, managing mail and deliveries, assisting with website and resident communication updates, maintaining office supply inventory, and supporting general community operations. Conduct community drives and inspections of residential properties, document and photograph violations, issue and track compliance notices, and coordinate the violation and fine process in accordance with governing documents and company procedures. Assist homeowners with the architectural review process, review applications for completeness, prepare applications for committee review, and assist in educating homeowners on community standards and compliance expectations. Submit, track, and follow up on maintenance requests while maintaining accurate compliance and administrative records. Support resident and community engagement by greeting residents and guests professionally, participating in meetings or events, and acting as a liaison between residents, management, and vendors.

REQUIREMENTS

High school diploma or equivalent required. Prior experience in administrative support, customer service, or community/HOA operations preferred. HOA or community management experience preferred but not required. Valid driver’s license and reliable transportation required. Strong organizational and time management skills with the ability to manage multiple priorities. Professional, discreet, dependable, and self‑motivated with strong problem‑solving abilities. Excellent verbal and written communication skills with a customer‑service‑oriented mindset. High attention to detail and accuracy. Proficiency in Microsoft Office applications including Outlook, Word, and Excel.

PHYSICAL REQUIREMENTS

The physical requirements can vary, but generally, they may include: Lifting: Ability to lift and carry up to 25 pounds. Working Conditions: Combination of office administrative work and community responsibilities including inspections, resident interaction, and event support. Schedule Flexibility: Must be available to work occasional evenings, weekends, holidays, and community events based on operational needs. Manual Dexterity: Ability to use computers, phones, and standard office equipment. Driving: Ability to operate a vehicle for job-related duties; MVR will be reviewed at time of hire and periodically thereafter. We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodation in performing the job duties as described in the job description, discuss with your manager.

WHAT WE OFFER

Comprehensive benefits package including medical, dental, and vision Wellness program Flexible Spending Accounts Company-matching 401k contributions Paid time off for vacation, holidays, medical, and volunteering Paid parental leave Training and educational assistance Support programs, including Employee Assistance Program and Calm Health Optional benefits including short‑and long‑term disability, life insurance, and pet insurance Most importantly, a caring team who is dedicated to your success! #J-18808-Ljbffr CCMC