Call Center Customer Service Representative

Job Overview 

Island Grad Inc. is a nonprofit organization committed to empowering Pasifika Islander students through education, advocacy, and community engagement. Guided by faith, family, and Kuleana, we foster belonging, academic success, and lifelong achievement.

We are looking for a motivated remote Customer Service Representative to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.

• Making daily inbound and outbound calls
• Listening and addressing customer queries
• Update and maintain customer information in the database.
• Provide customers with all the information that they require.
• Handle customer complaints actively and ensure its resolution on time.
• Answer customer questions and maintain healthy relationships with the customers.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Maintain a record of all the tasks undertaken and submit it to the higher management.
• Maintaining and updating the record of all customer communications
• Processing customer applications and refund requests

Requirements 

• High School Diploma (or GED) in business management, customer support, or a related field