Fulfillment Supervisor

Job Description

Job Description

Who We Are

Weezie sells design-forward, customizable luxury home goods and gifts, with a focus on bath. Now is an exciting time to join the Weezie team as we were named one of the Inc. 5000 fastest-growing companies in 2024, and are coming off even higher double-digit growth in 2025! With a team of 85 employees who work hard but also know how to #enjoythestay, we’re searching for a Fulfillment Supervisor to lead frontline operations inside our Austell fulfillment center as we continue to scale.

Weezie is looking for a Fulfillment Supervisor to lead daily fulfillment and production operations inside our Austell facility. This role is responsible for driving operational execution across labor planning, workflow prioritization, throughput, and team performance in a fast-paced environment where speed, accuracy, and accountability matter.

You will oversee daily workflow execution, coach associates and team leads to drive strong productivity, throughput, and operational performance, and adjust priorities in real time based on order volume, staffing, aging orders, and shipping deadlines. Working closely with cross-functional partners, leads, and supervisors, you’ll identify operational bottlenecks, remove workflow blockers, and support process improvements that increase efficiency, consistency, and accountability across the operation.

This role is ideal for a leader who thrives in fast-paced environments, maintains composure and good judgment under pressure, and enjoys balancing real-time execution with people leadership. The ideal candidate brings strong operational instincts, high standards for organization and safety, and a mindset centered around continuous improvement and team performance.

Fulfillment Execution & Order Flow (40%)

• Oversee daily fulfillment and production processes across the Austell operation, including in-house customization workflows
• Own order prioritization and workflow pacing based on shipping deadlines, aging orders, staffing, and business needs
• Own visibility into productivity, throughput, utilization, and operational dashboards to identify risks, remove bottlenecks, and maintain on-time fulfillment
• Drive execution against operational KPIs while maintaining accuracy, quality, and workflow consistency
• Maintain strong cross-functional alignment with CX, Inbound & Inventory partners, and other leads and supervisors to quickly resolve blockers and escalations

Team Leadership & Floor Management (40%)

• Lead, coach, and develop fulfillment associates and leads through clear expectations, real-time feedback, accountability, and performance management
• Build a production culture rooted in ownership, urgency, resilience, teamwork, and continuous improvement
• Support Fulfillment Leads in delivering consistent real-time coaching and feedback by identifying performance trends, reinforcing best practices, and driving individual development
• Lead by example on the floor while reinforcing SOP adherence, workplace organization standards, and operational discipline
• Communicate priorities clearly and maintain alignment during both standard operations and peak periods

Operational Improvement & Scalability (20%)

• Use operational data and observation to identify opportunities to improve efficiency, throughput, utilization, and process consistency
• Partner cross-functionally to strengthen workflows, improve operating rhythms, and increase organizational accountability as Weezie scales
• Support WMS and process improvements, including rollout, adoption, training, and change management across the operation
• Enhance and maintain SOPs by identifying best practices, standardizing workflows, and coaching teams toward consistent execution
• Help build durable operational processes and operating discipline that scale effectively through change, growth, and peak periods

Who You Are

• 3+ years of leadership or operations experience in fulfillment, warehouse operations, logistics, manufacturing, retail operations, hospitality, or another fast-paced, process-driven environment
• Strong people leader who builds accountability, coaches performance, and motivates teams to operate at a high level
• Highly organized and operationally minded, with strong judgment, prioritization, and real-time problem-solving skills
• Comfortable using operational data to improve execution and team performance
• Clear, direct communicator who can create alignment, deliver feedback effectively, and stay composed under pressure
• Hands-on, dependable leader who leads by example and enjoys rolling up your sleeves alongside your team
• Curious, resilient, and solution-oriented, with high standards for execution
• Understands the direct connection between operational execution and customer experience, and takes pride in delivering both consistently

Location & Schedule

• On-site in Austell, GA - 5 days/week
• Base schedule
  • Monday-Thursday: 7:00 AM – 5:00 PM
  • Friday: 8:00 AM – 12:00 PM
• Schedule is subject to change during peak periods as needed

Weezie is an Equal Opportunity Employer that participates in E-Verify. Offers of employment are conditioned upon successfully passing a background screening. Weezie does not provide employment visa sponsorship for this role. Applicants must be authorized to work in the United States without current or future employer sponsorship.

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