Customer Service Representative

Customer Service Representative

Join DxTx Pain & Spine, a physician-aligned healthcare organization, where you'll help patients take the first step toward improving their quality of life. In this role, you'll assist prospective patients with scheduling, answer questions about treatment options, and provide exceptional service, all while working remotely with a supportive, collaborative team.

Why You'll Love Working Here:

• Fully remote position
• Monday-Friday schedule
• No cold callingall inquiries come from interested patients
• Opportunity to make a meaningful impact on patients' healthcare journey
• Collaborative, team-oriented environment
• Continuing education reimbursement
• Comprehensive benefits package
• Employee recognition through Bonusly
• DailyPay on-demand pay access

What You'll Do As a Customer Service Representative, you'll serve as the first point of contact for prospective patients, providing exceptional service while helping them schedule care with our affiliated pain clinics and surgery centers. Responsibilities:

• Answer inbound calls from prospective patients and assess their scheduling needs.
• Educate patients on available treatment options and services.
• Register and schedule new patient appointments.
• Send required patient information prior to initial visits.
• Make outbound calls to individuals who have requested additional information or scheduling.
• Reschedule, cancel, and confirm appointments as needed.
• Deliver timely, professional, and compassionate customer service.
• Help support marketing initiatives by providing feedback and assisting with lead tracking.
• Follow company policies, procedures, and confidentiality requirements.
• Perform additional duties as assigned.

Qualifications:

• High school diploma or GED required.
• Strong verbal, written, and interpersonal communication skills required.
• Excellent customer service and problem-solving abilities required.
• Proficiency with Microsoft Office or similar computer applications required.
• Strong organizational skills and attention to detail required.
• Ability to quickly learn new software and technology required.
• Knowledge of patient confidentiality and professional workplace standards.
• At least one (1) year of customer service experience in a phone-based or face-to-face environment preferred.
• Previous healthcare and/or contact center experience preferred.
• Familiarity with medical terminology preferred.

Skills for Success:

• Builds rapport and communicates confidently over the phone.
• Creates positive experiences for every patient interaction.
• Stays organized while managing multiple tasks.
• Demonstrates empathy, professionalism, and active listening.
• Thrives in a fast-paced, team-oriented environment.
• Maintains confidentiality and accuracy.
• Brings a positive attitude and solution-focused mindset to every conversation.

Benefits: Health & Wellness

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Health Management Tools
• Accident Insurance
• Life & AD&D Insurance
• Short & Long-Term Disability Insurance

Financial Benefits:

• 401(k) Retirement Plan
• Remote Work Stipend
• Travel Reimbursement
• Continuing Education Reimbursement
• DailyPay On-Demand Pay Access

Work-Life Benefits:

• Paid Time Off (PTO)
• Company Paid Holidays
• Parental Leave

Additional Perks:

• Bonusly Employee Recognition Program
• LifeMart Employee Discount Program
• Emergency Travel Assistance
• Identity Theft Protection Services

Join Our Team If you're looking for a remote opportunity where you can provide exceptional customer service while helping patients access the care they need, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.