Collections Specialist

Overview We are seeking a detail-oriented Collections Specialist to manage business-to-business collections and support the Accounts Receivable function. This role is responsible for following up on outstanding invoices, resolving payment issues, maintaining positive customer relationships, and helping improve cash flow. Responsibilities Manage a portfolio of business accounts to ensure timely collection of outstanding invoices. Contact customers by phone and email to follow up on past-due balances and payment status. Research and resolve billing discrepancies, payment issues, and customer inquiries. Maintain accurate collection notes and account records. Reconcile customer accounts and resolve unapplied cash or outstanding balances. Collaborate with internal teams to resolve invoice disputes and improve collection efforts. Monitor aging reports and prioritize collection activities. Prepare collection reports and provide updates on account status. Support month-end Accounts Receivable activities as needed. Maintain professional customer relationships while ensuring timely payment. Qualifications 2+ years of Accounts Receivable experience AND/OR 2+ years of business-to-business (B2B) collections experience. Strong understanding of the collections process, account reconciliation, and aging reports. Experience communicating with customers regarding outstanding balances and payment resolutions. Proficiency with Microsoft Excel and Microsoft Office. Strong organizational, communication, and problem-solving skills. Ability to manage multiple accounts in a fast-paced environment. Preferred Qualifications Workday experience. Experience working in a high-volume Accounts Receivable environment. Knowledge of cash applications and payment reconciliation processes. #J-18808-Ljbffr