Scheduling Assistant II
LanceSoft
Job Description Length of Assignment: 1 year -possibility to extend based on performance/position need Pay range: $21.33 - 26.66/hr on w2 (all inclusive) This is a Hybrid role - three days at office a week. Job description:
- Serve as central point of contact for all incoming customer calls/emails
- Address customer questions/concerns as much as possible
- Delegate to appropriate individual/group if unable to address
- Log customer calls and report out weekly
- Assist schedulers with proactive customer contacts throughout job scheduling process
- Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
- Schedule customer appointments, issue reminders/confirmations
- Maintain log of all communications to report out weekly
- Provide other scheduler assistance as needed
- Assist in creating work packets
- Assist in processing bundled job cards
- Remove job holds once verified
- Create IVR appointments
- Assist in WO close out
- Schedule temp disconnects
- Investigate property damage claims and schedule work if client liability is determined
Vacancy posted 1 day ago
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