Distribution Center - Operations Manager

Responsibilities Manage the flow of all pallets into and out of the network, including budget management and process optimization Develop process and governance for cart tracking and management Develop productivity systems to monitor the effectiveness of projects, measuring current productivity and efficiency Analyze current methods and procedures, recommending and leading implementation of improved operating procedures Lead, communicate, train, and hold accountable internal customers, external customers, and vendors to support the highest customer service while maintaining sound business practices and cost management Review and recommend equipment provisions, preparing cost justifications as required Design and prepare statistical reports for measuring projects, processes, productivity, and efficiency Conduct special projects as requested Standardize operation SOPs, workflows, and productivity across multiple projects, creating scorecards, SOPs, and centralized documentation storage to enable easy access and future capability development; update documents as new methods are discovered Lead change management when implementing new concepts to internal operations, 3PL, or plant partners Develop training tools for all new ways of conducting business Formalize and use a standard project template for effective internal and external communication Partner with the internal Warehouse capabilities team to provide consistent data, usage, and performance at all RDC sites Act as a distribution operations resource or liaison across functions, providing new ideas, policies, or procedures to improve quality, cost, and service Assist in the design, development, and maintenance of the Mondelēz Warehouse Playbook, planning all aspects of operations to achieve the highest level of service at the lowest cost Serve as lead point of contact for Logistics program implementations, managing quality and timing of rollouts and providing necessary process and system training Manage operational processes including change management pertaining to new technology, training related to Warehouse Playbook updates, and enabling future capability development Evaluate and measure actual cost results to plan, recommending changes as needed to accomplish goals and objectives Continually evaluate operational processes and programs, identifying opportunities for efficiency, cost reduction, and better support of process users, and facilitating continuous improvement projects Establish accountabilities and processes to ensure required levels of productivity and organizational objectives Qualifications Solid background in supply chain operations with 6+ years of professional experience, including P&L responsibility for budgets exceeding $20M Lean Six Sigma Black Belt Certification required; Master Black Belt a plus — with proven deployment of Lean principles in distribution and warehousing environments Extensive experience in data gathering, analysis, and design/preparation of statistical reports Exceptional interpersonal, analytical, problem‑solving, communication, leadership, and strategic skills Project management experience with proven ability to manage complex, cross‑functional initiatives Strong collaboration skills with the ability to negotiate and influence at all levels, including senior management and external partners Drive for results with a proactive, dynamic approach, identifying areas where business change is required Third‑party logistics relationship engagement history a plus Experience in Fast Moving Consumer Goods (FMCG/CPG) is a plus About This Role Work on complex problems where analysis of situations or data requires in-depth evaluation of various factors Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results Use professional concepts in accordance with company objectives to solve complex problems in creative and effective ways Notable impact on corporate operations and fiscal health Regularly interact with peers, management, and senior management, requiring negotiation of complex matters to influence policy‑making bodies both internally and externally Develop organizational procedures and govern their implementation across various functional areas, groups, and/or operations May determine methods and procedures on new assignments and may provide guidance to operational peers and other core personnel Must be able to pass any federal/state/local government, airport, or company‑required background checks, clearances, and/or drug and alcohol tests Additional Attributes Customer Focus: Develops and maintains mutually respectful and trusting relationships with internal and external customers; uses data, information, and feedback to continuously evolve and improve projects, processes, and solutions Integrity: Conducts self in an honest and truthful way, maintains confidences, and acknowledges and learns from mistakes without blaming others; puts others and the organization ahead of personal gain Effective Communication: Communicates clearly, both written and oral, and adapts to a variety of settings and venues so that messages are decoded completely and accurately Teamwork and Collaboration: Collaborates effectively to solve problems and achieve goals; creates an open and transparent environment by sharing knowledge and information Accountability: Holds self and others accountable for all work actions and results; follows through on commitments; implements decisions that have been agreed upon Problem Solving: Applies precise methodologies through effective data collection and analysis; open to and creative in sourcing data; provides accurate and effective solutions Planning, Organizing and Prioritizing: Assigns resources effectively, anticipates scope and complexity, and adjusts plans accordingly while measuring results against multiple priorities Critical Thinking: Thinks open‑mindedly and analytically; solves problems by judging based on facts and data Motivating Others: A supportive and collaborative leader who empowers and recognizes others, providing guidance at all levels and sharing ownership of results Managerial Courage: Communicates directly and completely, delivers constructive feedback, and makes decisions that are best for the business even when they may impact others negatively Education / Certifications Bachelor’s degree in industrial engineering or equivalent experience required Lean Six Sigma Black Belt Certification required Master Black Belt a plus Job Specific Requirements Manager level position P&L responsibility for budgets exceeding $20M 6+ years supply chain operations professional experience Travel Requirements 50% Travel Required Work Schedule Primarily flexible, with core availability aligned to business needs and the demands of operational support, which may include occasional extended hours or varied schedules to accommodate operations and events. Salary and Benefits The base salary range for this position is $122,000 to $167,750; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy. Equal Employment Opportunity Statement Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact View phone number on click.appcast.io for assistance. For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is illegal. #J-18808-Ljbffr