Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
A hyper-growth startup helping professional services clients improve AI-driven marketing and retention.
Industry
Computer Software
Type
Privately Held
About the Role
The Company is in search of a VP of Customer Success to join their team. The successful candidate will be responsible for engaging with clients to understand their needs and ensure satisfaction, as well as improving internal team efficiency and collaborating with clients to optimize AI-driven marketing strategies for lead generation. The role also involves leading a team of Customer Success Managers and an Implementation team, and requires a strong background in legal tech, HVAC, or similar SMB professional services, with a focus on AI-driven marketing and its impact on PPC, SEO, and site performance. Applicants for the VP of Customer Success position at the company should have a minimum of 10 years' of customer success experience, with a recent background in scaling startups or hyper-growth companies. A Bachelor's degree is required, and the ideal candidate will have a background in legal tech, HVAC, or similar SMB professional services. The role demands a high level of emotional intelligence, excellent communication skills for external client interactions, and the ability to adapt to rapid changes in the startup environment. The VP will be expected to lead a team and focus on churn reduction and customer retention, making a strong understanding of current SaaS metrics essential.
Functions
- Account Management/Optimization
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Success in New York, NY vacancy
- ...About the teamThe Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSMs work with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention...SuggestedWork from home
- ...Senior Vice President, Client Value Management About the Company Rapid-growing financial... ...Financial Services Specialties customer strategies marketing/sales effectiveness... ..., a pivotal role focused on customer success and retention. The successful candidate...Suggested
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...Suggested
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology delivering innovative solutions for broadcasters and media companies. Industry Information Technology and Services Type Privately Held About...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President of Customer Success About the Company Innovative time tracking software for remote teams Industry Internet Type Privately Held Founded 2010 Employees 51-200 Categories Technology Information Technology & Services Internet...Remote work
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...
- ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President...
- ...Vice President of Customer Success (Grocery Technology / POS) About the Company Rapidly growing retail technology company Industry Information Technology and Services Type Privately Held About the Role The Company is seeking a Vice President of...
- ...Vice President of Customer Success, Agentforce & Data 360 About the Company Market-leading provider of CRM solutions & business management software Industry Computer Software Type Public Company Founded 1999 Employees 10,001+ Categories...
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...
- ...restaurant locations across the U.S., including major brands like Bojangles, Dave's Hot Chicken, and Long John Silver's. Vice President of Customer Success We are hiring our first external leader to take full ownership of our Customer Success organization. Reporting...Work at officeFlexible hours3 days per week
Veho
New York, NY4 days ago $220k - $260k
...world‑class manufacturing organizations? Join our team as Vice President of Operations and lead all manufacturing and supply chain operations... ...the infrastructure needed to support long‑term growth and customer success. Provide executive leadership across production, packaging,...Full timeContract workNutraBio Labs
New York, NY2 days ago- ...Regional Vice President (RVP) of SalesSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing...
Salesforce
New York, NY2 days ago $208.15k - $278.45k
...Salesforce is the leading AI customer‑relationship management platform, focusing on customer success and innovation through artificial intelligence. About the Role As the Regional Vice President (RVP) of Sales at Qualified, you will oversee and lead a team of high‑performing...Salesforce
New York, NY2 days ago- ...Sales LeaderSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers...Work experience placement
Salesforce
New York, NY2 days ago $175k
...Executive Recruiter @ LHH | Marketing, Creative and Sales Vice President, Client Success Location: Remote Base Salary: Starting at $175,000 +... ...Overview: On behalf of a client, we are seeking a VP of Customer Success to lead and develop account management teams, ensuring...Full timeContract workRemote workFlexible hours$180k - $185k
The Role Vice President, Customer Success - Publisher Cloud As Vice President of Customer Success for Sailthru within Publisher Cloud, you will lead the Customer Success strategy and execution for one of our most important business lines. You will be responsible for driving...- ...Partners, we are building the future of autonomous, multi-sensory customer support. The opportunity We are launching a new groundbreaking... ...AI capabilities into elite, enterprise‑grade customer success. Key Responsibilities Architect & Scale the Service Delivery Model...Remote workFlexible hours
- Vice President of Sales (Remote, HigherEd, EdTech) If interested, please read the entire job... ...BlackBeltHelp’s sales strategy, revenue growth and customer acquisition efforts. This role is ideal... ...with marketing, product and customer success teams. Key Responsibilities: Sales...Remote jobFull time
- Vanta is seeking a Vice President, Professional Services, Customer Success Support to lead our existing Customer Success and Support organizations and build Vanta's Professional Services function from the ground up. You will refine and define the delivery model, team, service...
$289k
...renewals, price uplift, and churn reduction Own the end-to-end customer onboarding experience, ensuring alignment with customer... ...customer training strategies to enhance product adoption and renewal success Collaborate cross-functionally with Sales, Product, and Engineering...Immediate startRemote workFlexible hours- ...strategy for data incidents and breaches, including regulatory relationships and notification obligations Support Sales and Customer Success as a subject matter expert in complex Fortune 500 client contract negotiations Define and maintain external and internal privacy...Contract work
- ...Vice President, Technical Support Engineering, Agentforce & Data 360 About the Company... ...Software SaaS Cloud Computing Customer Relationship Management Software(CRM)... ...mission-critical, high-value customers. The successful candidate will be an executive leader of...
$207k - $300k
...experience, and the chance to contribute to the success of something great. What You’ll Be... ...outcomes. We're looking for a Vice President of Agency Partnerships to build and... ...intersection of sales, product, marketing, and customer success. The ideal candidate is equally...Full timePart timeWork experience placementWork at officeLocal areaRemote workWork from homeFlexible hoursShift work3 days per week1 day per weekMadrona Venture Labs
New York, NY23 hours ago$235k - $315k
...stack visual programming interface does it all, allowing you to customize your UX with a drag‑and‑drop editor, build out logic, manage... ...as part of their onboarding, and a recent hire on our Customer Success team built their own version of the social media application Goodreads...Work at officeRelocationFlexible hoursPayfuture Technologies
New York, NY4 days ago- ...seeks an outstanding national visionary leader to serve as the Vice President and System Chief of Pediatric Cardiology. The System... ...training in all aspects of pediatric cardiology with many fellows successfully pursuing subspecialty training after their categorical...Immediate start
- ...Customer Success Full-time VP of Customer Success Remote (US) Description About Us Oligo is a fast-growing cybersecurity startup transforming how organizations protect their applications, cloud environments, and AI systems at runtime. Backed by top-tier investors including...Full timeRemote work
Oligo Cyber Security Ltd.
New York, NY2 days ago - ...Associate Vice President, Account Executive About the Company Vibrant financial technology... ...network private access vehicles custom fund solutions and private credit... ...opportunities into new customers. The successful candidate will be a key player in the full...
- ...drive business value.The Senior Associate/ Vice President, Global Technology COO Office, is a... ...functional collaboration, and ensure the successful execution of complex, high-value... ...we’re setting our businesses, clients, customers and employees up for success. The Strategy...Work at officeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
Related searches
- vice president hotel operations New York, NY
- vp New York, NY
- vp technology New York, NY
- vice president of application development New York, NY
- vice president strategic partnerships New York, NY
- vice president media New York, NY
- vice president business development New York, NY
- vice president quality assurance New York, NY
- vice president design New York, NY
- vp infrastructure New York, NY