Help Desk Coordinator

Helpdesk Coordinator

The Arc Minnesota promotes and protects the human rights of people with intellectual and developmental disabilities. We work alongside people with disabilities, families, and community partners to advance equity, belonging, self-advocacy, and full inclusion in community life.

We are a mission-based organization with the important purpose of promoting and protecting the human rights of people with intellectual and developmental disabilities! People with disabilities and their trusted supporters come to The Arc Minnesota for information, assistance, education, and public policy leadership.

Across our teams, we encourage connection, we provide opportunity for work-life balance, and we honor each person's wholeness. We do this with the philosophy that people do their best work when they can be their authentic self, inside and outside of their workplace!

The Arc Minnesota is hiring a Helpdesk Coordinator to help people find their next step. This is a full-time, exempt, hybrid position based in Minnesota.

As a Helpdesk Coordinator, you will often be the first person someone turns to when they don't know where else to go. You will help people with intellectual and developmental disabilities (IDD), their families, and supporters navigate complex systems, understand their options, and connect with resources that promote self-determination and meaningful community inclusion.

No two days look exactly the same. You may begin the morning covering the Helpdesk, answering calls, emails, or online requests from people looking for guidance on disability services, housing, education, employment, public benefits, or community resources. Throughout the day, you will listen carefully, ask thoughtful questions, provide coaching and referrals, document interactions, collaborate with colleagues, create plain-language resources, help deliver trainings, attend community events, and identify opportunities to improve services based on community feedback.

Compensation and Benefits

• Starting Annual Salary of $51,000
• Comprehensive benefits package including medical, dental, and vision insurance
• Employer-paid life and disability insurance
• 401(k) retirement plan with employer contributions
• Generous time off, including sick time, vacation and floating holidays, for both full-time and part-time team members
• Flexible schedules that support life outside of work
• Professional development opportunities
• The opportunity to make a difference in your community and in the lives of Minnesotans with intellectual and developmental disabilities

Role and Responsibilities

• Provide person-centered advocacy, coaching, referrals, and systems navigation
• Cover assigned Helpdesk shifts and assist with additional coverage as needed
• Collaborate with the Advocacy and Community Engagement (ACE) team and other Arc Minnesota programs
• Develop and deliver trainings, workshops, and accessible resources
• Represent The Arc Minnesota at outreach events and resource fairs
• Maintain accurate documentation, reports, and work plans
• Stay current on disability policies, community resources, and best practices

Required Qualifications & Skills

• 1+ years of experience in advocacy, disability services, community engagement, customer service, or a related field
• Exceptional customer service skills with the ability to remain calm, patient, and solution-focused during complex or emotionally challenging conversations
• Excellent verbal and written communication skills with the ability to explain complex systems and resources in plain language
• Demonstrated cultural humility and the ability to communicate effectively with people from diverse backgrounds, lived experiences, and communication styles, including using interpreters or accessibility accommodations when appropriate
• Active listening skills and the ability to provide person-centered guidance that empowers informed decision-making
• Strong organizational, critical thinking, and problem-solving skills
• Ability to work independently while collaborating across teams
• Microsoft Office proficiency
• Reliable transportation for local travel

Preferred Qualifications & Skills

• Salesforce experience

Posting Disclaimer

The above is intended to describe the general content of and requirement for the performance of this position. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements.

Equal Opportunity Statement

The Arc Minnesota is proud to be an Affirmative Action/Equal Employment Opportunity employer.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request an accommodation, contact Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.

Hybrid/Remote in Minnesota Must reside in the State of Minnesota Full-time, Salary/Exempt