Director of Advising Operations

Lackawanna College Director Of Advising

Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in 10 locations around Pennsylvania!

Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor's degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.

If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please.

Essential Functions, Primary Responsibilities And Objectives

The Director of Advising provides leadership and oversight for Lackawanna College's academic advising process to ensure students are guided into courses that align with their academic programs, degree requirements, and developmental or sequential course needs. The Director manages advising activities, processes, and services that support student progress, degree completion, retention, and overall student success.

Essential Functions:

1. Lead Academic Advising Operations and Strategy by overseeing the daily operations, service delivery, and strategic direction of academic advising to ensure consistent, student-centered support aligned with institutional goals.
2. Develop and Implement Advising Policies, Processes, and Standards. Establish, evaluate, and refine advising procedures, workflows, communication standards, and escalation protocols to promote efficiency, compliance, and a high-quality student experience.
3. Provide leadership, coaching, performance management, and professional development for academic advisors to ensure consistent application of advising practices and student success strategies in the Student Success Center, Academics, and Satellite locations.
4. Use Data to Improve Student Success and Operational Effectiveness. Monitor advising metrics, student persistence, retention, registration, caseload activity, and service outcomes to identify trends, improve processes, and support proactive interventions.
5. Partner with faculty, program directors, department chairs, registrar, financial aid, enrollment, and other campus offices to resolve student issues, improve advising pathways, and support degree completion and retention initiatives.
6. Ensure technology needed to support students through the advising process is accurate and up to date, including, but not limited to, Jenzabar and Starfish.
7. Provide strategic oversight and collaboration to assist in MSCHE and other accreditation compliance and processes.
8. Work during high-impact periods, evenings, and weekends as needed.
9. Perform other duties as assigned to support student success, academic advising operations, and the mission of the College.

Key Competencies:

1. Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and support effective advising operations.
2. Demonstrated ability to use student information systems, advising platforms, and data to inform decisions, monitor outcomes, and improve student success initiatives.
3. Excellent interpersonal, written, and verbal communication skills with the ability to work effectively with students, faculty, staff, and campus partners.
4. Sound judgment, critical thinking, and decision-making skills in addressing student needs, operational challenges, and institutional priorities.
5. Collaborative leadership skills with the ability to guide staff, build relationships, and support continuous improvement within academic advising.

Education:

• Bachelor's degree required. Master's preferred.

Experience:

• 5 years of academic advising experience
• Supervisory experience preferred
• Documented experience with Jenzabar database or related system

Applications will only be accepted via online method by clicking the link below. Deadline for applications, July 3, 2026. No phone calls, please.