Retail and Visitor Service Associate

Job Description

Job Description

Title: Visitor Services Associate
Reports to: Head of Retail and Visitor Services
Status: Part-Time, Non-Exempt

El Museo del Barrio, founded by a coalition of Puerto Rican educators, artists, and activists, is the nation’s leading Latino and Latin American cultural institution. The Museum welcomes visitors of all backgrounds to discover the artistic landscape of these communities through its extensive Permanent Collection, varied exhibitions and publications, bilingual public programs, educational activities, festivals, and special events.

SCOPE AND PURPOSE OF ROLE

The Visitor Services Associate is responsible for providing excellent customer service to museum visitors, ensuring a positive and welcoming experience. This position supports the admissions process, assists in the museum shop, and addresses visitor inquiries, all while upholding El Museo’s values and mission.

RESPONSIBILITIES

• Welcome and assist visitors at the admissions desk, providing information about exhibitions, events, and museum policies.
• Process admission sales, track attendance, and answer visitor questions in a friendly and professional manner.
• Assist with museum shop operations, including sales transactions and product inquiries.
• Ensure compliance with cash handling procedures and safeguard all sales media.
• Collaborate with team members to implement visitor service policies that enhance the visitor experience.
• Assist in organizing and distributing marketing materials and informational signage within the museum.
• Support event operations as needed, including public programs and special events.
• Provide feedback and report any visitor-related issues to the Head of Retail and Visitor Services.
• Other duties as assigned to ensure smooth daily operations.

QUALIFICATIONS

• Strong communication and customer service skills.
• Bilingual Spanish/English skills.
• Ability to work in a fast-paced environment and stay calm under pressure.
• Must be available to work flexible hours, including weekends.
• Ability to work effectively as part of a team.
• Retail experience is a plus, with familiarity in cash handling and POS systems.
• Experience in a museum or cultural institution setting is preferred.
• Knowledge of Latin American Art History is a plus, but not required.
• Basic computer skills, including proficiency in Microsoft Office.

Hourly Rate: $16

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El Museo values diversity in backgrounds and in experiences. El Museo’s commitment to a diverse workforce has been a key to our success. In accordance with that commitment, El Museo provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, predisposing genetic information, gender identity and/or expression, military, or veteran status in accordance with applicable federal, state and/or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.

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