CSR (Remote)

Job Description

Job Description

***(Candidates must be able to attend an in-person orientation in Indianapolis)***

Position Description:

As a part of our Expert Recall Customer Care team, you will play an integral part in the communication with customers in a Recall event. This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls. This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system

What our professionals do to make a difference:

• Provide exceptional customer service at all times over the phone
• strengthen client’s brands by responding to customer inquiries, processing requests, and always striving to surpass expectations
• Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries
• Escalate issues to manager as appropriate
• Ensure courteous quality of service on all phone calls
• Ability to multi-task with phone and computer
• Adhere to company policies and responsibly manage time & attendance

REQUIREMENTS:

• High school diploma or GED equivalent, some college course work preferred but not required
• 1+ years of experience in a call/contact center, customer service or related customer-facing role
• Solid verbal communication skills with professional telephone etiquette
• Ability to handle difficult situations professionally and with appropriate patience
• Basic math, reading, writing, organizational skills, and problem-solving capabilities

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

Company Description

About BCforward:\n\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\n\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.