Field Technology Specialist

Job Description

Job Description

Position Summary : Installs, maintains, tests, troubleshoots, and repairs various computer, network, and electronic physical security systems, low voltage systems, cabling, and associated equipment for optimum performance.

Essential Duties and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Install, set up and troubleshoot low voltage infrastructure for network, physical security systems, and low voltage electronics systems.
• Apply working knowledge of physical security system devices, major components such as, cameras, card readers, control panels and power supplies, biometric devices, electronic strikes, mortise, and magnetic locks.
• Evaluate performance of installed equipment; provide on-going QA/QC feedback.
• Install, set up and troubleshoot all information technology systems to include Windows Operating System Configurations.
• Demonstrate knowledge of design techniques, tools, and principals involved in the production of technical plans, blueprints, drawings, and models.
• Assemble, disassemble, and install video and data communication lines and hardware, computer systems, security and surveillance systems using hand and power tools.
• Configure, install, and repair computers for hardware, network settings, system hardening, and additional software as required.
• Arrange and coordinate local procurement of material and equipment required for project completion of assigned tasks.
• Arrange and coordinate receipt, installation, and tracking of purchased materials.
• Provide project deliverables.

Competencies: To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications : Exhibits good listening and comprehension. Expresses ideas and thoughts in written form and verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Exceeds customer expectations. Promotes customer focus. Provides excellent customer service delivery. Foster innovative approaches to meeting customer needs.

Planning and Organization - Integrates changes smoothly. Prioritizes and plans work activities. Set goals and objectives. Use time efficiently. Works in an organized manner.

Problem Solving : Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Develop alternative solutions. Works well in group problem-solving situations.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

• Associates degree (AAS preferred) from an accredited institution that requires 2 years' experience may be substituted for the degree, or certification and experience.
• 3 Years' relevant computer or installation experience.
• Experience with IP camera installation and maintenance preferred.
• Experience in troubleshooting and maintaining low voltage physical security and VMS is a plus.

Language Ability:

• Read and understand work orders, instructions, schedules, schematics, specifications, manuals, wire diagrams, blueprints, and technical drawings. Draft reports and business correspondence.
• Effectively present information and respond to questions from co-workers, managers and customers.

Mathematical Ability:

Calculate amounts related to performance of the position such as discounts, proportions, percentages, distances, area, circumference, and volume. Apply concepts of basic geometry.

Reasoning Ability:

• Apply low voltage and basic electric theory (voltage, amperes, and ohms) and associated test equipment to install, test, troubleshoot, or replace electronic power, communication, and control systems.
• Capability to interpret and edit technical plans, blueprints, drawings, and models; familiar with interpretation and use of computer-aided design (CAD) drawings.
• Solve practical problems and deal with a variety of variables in situations where limited standardization exists.

Computer Skills:

• Proficient in Microsoft Applications.Working knowledge of Microsoft Operating Systems including Windows 11.
• Demonstrate understanding of Information Technology, computer concepts, applications, and configuration; electronic and computer equipment hardware and software.
• Demonstrate understanding of layer 1 and layer 2 of the Open Systems Interconnection model (OSI). Have a basic understanding of networking, the use of applications controlling configurations and operations of low voltage physical security and video management systems and their related hardware.

• Ability to install Win11 OS images, update drivers, and make configuration changes following written instructions and experience.

Certificates and Licenses:

• Technology Systems/Components Certifications desired. (A+, Network+, Security+, PSP, BICSI or other structured cable training / certification)
• Driver's License

Supervisory Responsibilities : No supervisory responsibilities.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level can range from low to high.

The environment varies from in-doors to outdoors exposed to varying low or high temperatures.

While in the field, the employee is required to wear the approved uniform; see management for specific uniform choices. Employee may be required to perform work while wearing personal protective equipment to include approved hard hat, steel-toed boots, ear and eye protective equipment and approved safety vest.

The employee will be expected to be a motivated self-starter with an ability to work effectively and collaboratively in a demanding work environment and work under the direction of senior personnel in the functional area.   

An employee will be expected to keep up with constant shifting of daily priorities in a dynamic environment, exhibiting adaptability with a positive attitude. 

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, use hands and fingers, reach with hands and arms, climb and balance; stoop, kneel, crouch or crawl; speak and hear, use close vision. Must be able to distinguish colors or possess other means to correctly terminate cabling.

The employee must be able to work up to 20' on ladders and up to 90' high using a large boom lift.

The employee must be able to work in outdoor environments exposed to varying low or high temperatures.

The employee must regularly be able to lift 60 pounds.

The employee may be required to travel up to 85% of the time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

Sentrillion is an EEO Employer/ Protected Veteran / Disabled