Patient Service Rep - Ob/Gyn
Cedars Sinai
Patient Service Rep
The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Job Duties and Responsibilities:
- Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
- Greets patients and assist with resolving patient issues or raising patients issues.
- Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance data are accurate in CS-Link.
- Schedules appointments, complete patient registration, collect patient payments and provides a high standard of patient service.
- Assists with the management of physician schedules and finds opportunities for improvement. Handle patient/provider correspondence as instructed.
- Process and track referrals and authorizations for various insurance types.
- Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
- Monitors and assess their own workflow to find opportunities for improvement.
- Explains policies, procedures, or services to patients using administrative knowledge
- Participates in daily huddles and staff meetings.
- Promotes and practice infection prevention standards and all department policies and procedures.
Qualifications:
Education:
High school diploma or GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
Job Info:
- Job Identification 18551
- Legal Employer Cedars-Sinai Medical Care Foundation
- Department CMCF 1101180 OBGYN
- Job Category Administrative
- Job Function Admissions/Registration
- Locations 8631 W 3rd St, Los Angeles, CA, 90048, US
- Overtime Status NONEXEMPT
- Primary Shift 1 Day
- Shift Duration 8 hour
- Minimum Salary 25
- Maximum Salary 33.68
- UKG Pay Rule F352
- Posting Date 06/24/2026, 04:52 PM
Vacancy posted 3 days ago
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