Medical Front Desk

Patient Access Representative / Medical Front Desk

Location: Lone Tree, CO

Pay: $18 $20 / hour

Benefits: This role is eligible for medical, dental, vision and 401k.

About Our Client

Addison Group is hiring for our client, a busy specialty physician practice in Lone Tree, CO, seeking a Patient Access Representative to provide temporary maternity leave coverage.

This is a great opportunity for someone with medical front office, patient access, scheduling, or medical reception experience who enjoys interacting with patients and working in a fast-paced physician practice. There may also be potential for longer-term opportunities based on future business needs.

Position Overview

The Patient Access Representative will serve as one of the first points of contact for patients and provide front-office support throughout the patient visit.

Responsibilities will include answering phones, scheduling appointments, updating patient and insurance information, and assisting with check-in and check-out. The ideal candidate is friendly and professional with patients while also being able to work quickly and accurately in a busy clinic environment.

Key Responsibilities

• Greet and assist patients arriving for appointments
• Perform patient check-in and check-out
• Answer incoming phone calls and assist with patient questions
• Schedule, reschedule, and cancel appointments
• Obtain and update patient insurance information
• Verify and update patient demographics
• Maintain accurate patient information within the practice system
• Communicate professionally with patients, providers, and clinical staff
• Help maintain an organized and efficient front-office workflow
• Support patient flow during high-volume clinic periods
• Assist with additional front-office and administrative responsibilities as needed

Qualifications

• Previous Patient Access, medical front desk, medical reception, or medical scheduling experience
• Experience working within a physician practice or outpatient medical clinic preferred
• Strong patient service and communication skills
• Comfortable answering phones and interacting directly with patients
• Ability to accurately obtain and update insurance and demographic information
• Comfortable working in a fast-paced healthcare environment
• Strong attention to detail and organizational skills
• Ability to learn new processes and systems quickly
• Dependable with excellent attendance and punctuality
• Reliable transportation required

Ideal Candidate

• Friendly and professional with patients
• Quick learner who can adapt to established clinic processes
• Detail-oriented and accurate when entering patient information
• Comfortable balancing phones, scheduling, and in-person patient needs
• Self-motivated and able to stay productive without constant direction
• Dependable and consistently punctual
• Team-oriented and willing to assist wherever needed
• Able to maintain a positive patient experience even during busy clinic periods

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.