Account Coordinator II

Account Coordinator (Sales Support)Location: Ballwin, MO (Onsite) Duration: 3 Months Contract, possibility of extension Pay rate: $21/hr Schedule: Morning ShiftOur client is seeking an Account Coordinator to support their business sales professionals by managing and expediting complex orders, contracts, and quality control activities. This role plays a critical part in ensuring order accuracy, commission eligibility, and smooth execution throughout the end-to-end sales and ordering process. This is a highly collaborative, detail-driven role ideal for candidates with B2B sales support experience, strong communication skills, and comfort working in fast-paced, process-oriented environments.What You'll DoServe as a primary point of contact for the client's sales professionals, supporting inbound requests related to complex ordersConfigure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibilityProvide pre- and post-sale monitoring, escalation, and resolution support for orders and contractsIdentify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plansSubject Matter ExpertiseAct as a subject matter expert on the enterprise end-to-end sales and ordering processProvide guidance and help-desk support to Sales, Order Operations, Client Services, and Service Delivery teamsProactively improve order accuracy and help accelerate the overall sales and fulfillment processQuality & PerformanceMaintain high quality standards with minimal order rejects following trainingManage assigned cases, which are routinely reviewed and graded for quality and accuracyBalance availability and productivity metrics, including time in active vs. auxiliary statesCall Volume & Team EnvironmentInbound calls only, primarily from internal sales professionalsAverage of fewer than 10 calls per day, with significant casework and system-based tasksDaily interaction and feedback from supervisorsSupport a large, enterprise-level sales organization (hundreds of sales professionals across multiple locations)QualificationsExperience supporting B2B sales teams in a coordination, sales support, or operations roleStrong communication and customer service skillsHigh attention to detail with the ability to manage complex, multi-step processesComfort working in Salesforce or similar CRM systems (Salesforce preferred)Ability to work onsite in Ballwin, MOAdaptability in a metric-driven environmentAdditional DetailsOvertime: Typically voluntary, with occasional mandatory overtime based on business needsRetention: Many contractors remain in the role for 1–2 years due to strong team support and role stability