Coordinator, Security Control Center

Control Center Operator

Full time, Hourly

Location Details: Dearborn, MI Headquarters

Position Schedule / Shift: 7am-3pm. Every other weekend and every other holiday.

Key Responsibilities:

Coordinates Control Center operations including CCTV system, security alarm system, radio dispatch, access control system, closed circuit television system, alarm monitoring systems and security information management system. Operates and monitors the system, fire alarm system, card access system, public address system, and telephones. Makes public address broadcasts as required.

Responsible for the overall administration of the card access, CCTV, branch alarm systems and other related systems including programming, troubleshooting and coordination of system repairs, upgrades, and/or expansions. Coordinates preventative maintenance, inspection, and repair of security equipment and systems. Ensures the training and certification of Control Center operators. Handles daily Control Center operator functions as well as clerical duties as assigned by security management staff. Monitors radio transmissions and controls radio traffic and broadcast discipline within the system.

Receives and processes all incoming telephone calls regarding routine security and safety matters. Dispatches security personnel via radio/telephone communications to the scene of discovered or reported security related incidents. Responsible for data entry and administration of the security information management system. Maintains activity log, report log, dispatch forms and other records as necessary. Ensures that all information contained in security reports or investigations are kept confidential. Provides clerical support and other duties as assigned by Security Management staff.

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

Experience: Extensive experience as a Police, Fire, Security/Police Department Dispatcher or Control Center Operator.

Knowledge and Skills:

• Extensive operational knowledge of access control systems, video identification badge systems, fire and burglar alarm systems and closed circuit television system
• Excellent verbal, written and interpersonal communication skills, including report writing and telephone skills
• Evaluating situations and making sound decisions based on all available information
• Responding quickly and effectively under stressful and very intense situations, including the ability to prioritize service needs under pressure of time constraints and workloads
• Maintaining composure during stressful situations
• Advanced operational knowledge of Microsoft office software including Excel, Word, Access and Outlook
• Advanced operational knowledge of IRIMS (security information management software) and other related database systems
• Operating fire fighting equipment, fire alarm monitoring systems, first aid equipment, computers, office equipment, and other Security equipment.
• Interacting well with the public and other departments
• Possession of public relations and good customer service skills
• Perform physical activities required to perform essential job duties and responsibilities including walking, standing, sitting, hearing, holding, lifting, carrying, climbing, reaching, seeing, talking, and writing
• Utilizing other mental processes required to perform essential job duties and responsibilities include observing, identifying, remembering, understanding, and problem solving.

May be required to work various shifts as required by Security Services Management.

Preferred: Associates degree in Law Enforcement or a related field.

Work Environment: Works indoors in a corporate office environment. May be required to work outside in various weather conditions.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation: The hourly rate for this position is $24.31- $26.00 with annual bonus potential, based on performance.

Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period: This position is expected to remain posted through 9/30/2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are: Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to