National Sales Agent, Direct Distribution-Personal Lines

National Sales Agent, Direct Distribution - Personal Lines

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This is a fully remote role. Selected candidates will complete approximately 10 weeks of comprehensive training to build foundational sales, product, and systems knowledge. Upon completion of training, standard work hours will be Monday–Friday, 10:30 AM – 7:30 PM CT.

This is a base salary, plus uncapped commission role.

P&C License strongly preferred. Successful candidates for this role will possess a strong blend of sales acumen, adaptability, and customer focus, including:

• Customer-Centric Mindset: Naturally builds rapport, communicates clearly, and prioritizes delivering value-driven solutions that meet customer needs
• Sales Drive & Tenacity: Demonstrates persistence, confidence, and strong closing ability in a fast-paced, high-volume environment
• Agility & Change Readiness: Thrives in dynamic environments and quickly adapts to evolving products, systems, and business priorities
• Critical Thinking & Problem Solving: Effectively evaluates customer situations, interprets underwriting guidelines, and makes sound, timely decisions
• Curiosity & Continuous Learning: Proactively seeks to expand product knowledge, refine sales techniques, and stay current with industry trends
• Tech-Enabled Mindset: Comfortable navigating multiple systems and leveraging technology to drive efficiency and enhance the customer experience
• Change Agility/Management: Embraces change, supports new initiatives, and remains flexible in response to shifting business needs
• Culture & Team Mindset: Contributes positively to team dynamics, collaborates effectively, and supports peer development

Job Description Summary

Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!

As a National Sales Agent, you'll sell new property/casualty coverage over the phone with prospective customers in most states. You'll also provide counseling about insurance needs and product availability. This will include providing quotes, determining eligibility and binding coverage after collecting all related underwriting data and information. You'll specialize in personal lines (auto, home, boats, motorcycles, recreational vehicle, umbrellas, flood) business.

Key Responsibilities:

• Handles incoming calls/emails from prospective personal lines and affinity partnership customers for all property/casualty lines insurance. Performs follow-up work to close the sale.
• Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers and selection standards; utilizes training and sales techniques to close the sale.
• Answers questions, provides explanations and makes recommendations to applicants regarding appropriate coverage for all personal lines policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation and binds coverage within prescribed limits.
• Completes necessary applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments to close the sale.
• Contributes to the team's current quotas/goals by meeting individual quotas/goals, as well as unit/team goals.
• Maintains current understanding and proficiency in sales techniques and product offerings, keeps up-to-date with market conditions and competitors, and system improvements. Cross-trains on other products and lines of business.
• Serves as subject matter authority, providing coaching and feedback in the training classroom, on the job and by mentoring team members.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to the Direct Sales Supervisor.

Typical Skills and Experiences:

Education: High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework.

License/Certification/Designation: State licensing as required for property/casualty products. Continuing education as required by state(s). Associates must acquire the required state licenses within the time period designated by the business unit. If an associate fails or is unable to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Three or more years of related work experience in sales of property/casualty and life insurance. Prefer exposure to multiple product telemarketing in call center environment. Previous insurance industry experience may be considered in lieu of sales experience.

Knowledge, Abilities and Skills: Advanced knowledge of sales techniques, property/casualty and life insurance products, insurance processing systems and procedures, practices, state regulations and customer service practices. Ability to communicate technical insurance information to prospective customers and influence prospective customers to select Nationwide products. Ability to operate personal computer and related software. Ability to provide assistance to other agents by teaching and providing coaching and feedback.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Eligible (Non-Exempt)

Working Conditions: Requires the ability and availability to work in a call center environment, including extended periods of sitting at a personal computer, use of a headset, including shifts and overtime as assigned.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for National Sales Agent, Direct Distribution - Personal Lines: $46,345.00-$74,500.00

The expected starting salary range for National Sales Agent, Direct Distribution - Personal Lines: $46,345.00 - $60,000.00