Founding Technical Account Manager

Job Description

Founding Technical Account Manager

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Location: Remote in US

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Reports to: CEO

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Contract: Full-time, permanent

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About the role

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StudyStash is looking for a Technical Account Manager to own and grow relationships with our university partners in the US. You'll be the day-to-day point of contact for growing a portfolio of up to 20 institutions, working across a wide range of stakeholders, from IT teams to leadership teams such as Provosts / Deans. This is a relationship-first, technically fluent role: you'll need to be equally comfortable discussing an LTI 1.3 integration with an IT lead and presenting student usage data to a Dean of a University School.

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What you'll do

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• Own the end-to-end relationship for a portfolio of up to 20 university accounts, acting as the primary point of contact post-sale
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• Lead onboarding and implementation for new institutions, coordinating with university IT teams on SSO configuration and LTI/system integrations
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• Engage academic stakeholders — from module leads and Heads of Department through to Deans and senior leadership to demonstrate value, share usage/outcome data, and secure buy-in
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• Track account health, usage data, and engagement metrics; proactively flag at-risk accounts and build renewal/expansion plans
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• Manage your account portfolio and project work, keeping accurate records of account status, action items, and stakeholder contacts
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• Run regular check-ins, quarterly pilot reviews, and renewal conversations with each institution
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• Design and write compelling case studies and presentations for College leaders
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• Gather customer feedback and act as the voice of the customer internally, feeding into product and sales teams
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• Identify expansion opportunities within existing accounts (e.g. additional faculties, departments, or modules)
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What we're looking for

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• Experience in a SaaS account management in Higher Education EdTech
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• Comfortable holding technical conversations (SSO, SAML basics, LTI, system integrations) without needing to be an engineer. This will require enough fluency to translate between IT teams and your own product/technical colleagues
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• Experience working with or selling into universities or the broader HE sector
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• Familiarity with VLEs such as Canvas or Moodle is an advantage
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• Confident communicating with senior stakeholders (Dean / Provost / VPs) as well as day-to-day operational contacts
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• Highly organised
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• Strong written and verbal communication skills; comfortable presenting data and outcomes to non-technical audiences
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• A proactive, relationship-driven approach - you see yourself as an advocate for the customer, not just a support contact
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• Based within commuting distance of the Bay Area
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What we offer

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• Competitive salary $70k-$80k
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• Hybrid working
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• Renewal / expansion commission structure 80/20
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• The opportunity to work directly with the CEO of a fast-growing, AI first mission-driven EdTech start-up
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