Operations Coordinator

About the Organization

Habitat for Humanity of Bergen County (HFHBC) is committed to addressing the urgent need for affordable housing within Bergen County, New Jersey. Since 1994 HFHBC has worked to empower families through homeownership, critical home repairs, and neighborhood revitalization projects. We partner with local communities, volunteers, and donors to build safe, affordable homes that foster stability and self-reliance. Located in Westwood, NJ, our team focuses on creating sustainable housing solutions and building strong community bonds through volunteerism and support services. Join us in our mission to create a world where everyone has a decent place to live, right here in Bergen County.

Our mission is, "To provide decent, affordable homes for hardworking Bergen County families."

Habitat for Humanity ReStore is a discount home improvement, furniture, and household goods store operated by Habitat for Humanity of Bergen County. ReStore inventory is comprised of mostly donated goods. The store is run by staff and volunteers. 100% of the profits from the sale of goods support affordable housing construction in Bergen County.

With 100+ homes built and repaired , 1,000+ volunteers engaged, and 31 years of service, we are proud of the impact we have made and we are just getting started.

Position Summary

The Operations Coordinator serves as a pivotal liaison between Habitat Bergen's executive leadership and its diverse network of internal staff, volunteers, homeowners, donors, corporate partners, and community stakeholders. This role is responsible for ensuring the organization's day-to-day programs and operations run efficiently, compassionately, and in alignment with Habitat Bergen's mission to build affordable housing solutions in Bergen County, NJ. The Operations Coordinator reports directly to the Executive Director and plays a lead role in organizational planning, stakeholder engagement, homeowner support, and cross-functional project management.

Key Responsibilities

Liaison & Communication Support

• Act as a key point of contact between leadership, staff, volunteers, homeowners, and external stakeholders; routing inquiries, coordinating responses, and ensuring consistent follow-through.
• Assist in the preparation of internal communications, meeting materials, reports, and stakeholder updates.
• Maintain compliance within HFHI guidelines and requirements in partnership with the Executive Director.
• Support the Executive Director in representing Habitat Bergen at community events, information sessions, and partner meetings.
• Maintain and update organizational contact databases (donors, volunteers, homeowners, partners).

Homeowner Relations & Support

• Serve as a frontline point of contact for homeowner inquiries responding with warmth, accuracy, and urgency.
• Schedule and support homeownership information sessions, eligibility appointments, and financial education workshops.
• Assist in collecting, organizing, and tracking application materials, sweat equity hours, and homeowner file documentation.
• Follow up with partner families at key milestones throughout their homeownership journey.
• Coordinate logistics for closings, move-ins, and home dedication events in collaboration with the Executive Director.
• Identify and escalate homeowner concerns or service gaps promptly to the Executive Director.

Vendor & Stakeholder Management

• Oversee and maintain ongoing support and coordination with external stakeholders and partners (IT, HR, Construction, Municipal, etc.)
• Cultivate and maintain strong relationships with corporate build partners, local county communities, and civic organizations.
• Ensure a consistent, welcoming experience for all external stakeholders and community partners from first contact through ongoing engagement.
• Oversee operational coordination for new home construction, home repair, weatherization, and aging-in-place programs.
• Monitor project timelines, vendor relationships, permit compliance, and material logistics in coordination with the Construction Contractor/Consultant.

Program & Event Coordination

• Collaborate with the Volunteer Coordinator to align volunteer scheduling with build site needs and community events.
• Coordinate logistics for construction build days, repair projects, and community events (Women Build Week, Race to Build 5K, etc.).
• Support the preparation of event materials, partner communications, and post-event reporting.
• Help track program milestones, deliverable timelines, and grant-related documentation.
• Support the coordination of corporate team builds, community-based initiatives, and student volunteer programs.

Administrative Support

• Manage scheduling, calendars, and correspondence for Executive leadership.
• Process incoming donation acknowledgments, partner agreements, and vendor communications.
• Maintain organized digital and physical files in line with organizational recordkeeping policies.

Qualifications

Required

• Associate's or Bachelor's degree in Business, Human Services, Communications, or related field (or equivalent experience).
• 1–3 years of experience in a coordinator, administrative, or community-facing role.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Excellent interpersonal skills; comfortable engaging with diverse stakeholders — homeowners, volunteers, donors, and community partners.
• Proficiency in Microsoft Office Suite, Google Workspace, and standard scheduling/CRM tools.
• Positive, service-oriented attitude with a genuine passion for mission-driven work.
• Experience working with large data sets.

Preferred

• Prior experience in nonprofit, housing, social services, or community development settings.
• Experience with volunteer or event management platforms (e.g., VolunteerLocal).
• Familiarity with affordable housing programs or HUD guidelines a plus.

Compensation and Benefits

The salary range for this position is $47,840 - $60,000. Habitat for Humanity Bergen County offers

health, dental, and vision insurance; paid time off and holidays; mission-driven work with real community impact; collaborative and inclusive workplace culture; employee discount at ReStore; and this role is eligible for bonus compensation.

Application Instructions

Please submit a resume and cover letter to View email address on click.appcast.io with "Operations Coordinator Application" in the subject line.