Service Scheduling Coordinator

Service Scheduling Coordinator

About the Company

Confires Fire Services is an affiliated company of Guardian Fire Protection and trusted provider of comprehensive fire protection and life safety solutions, proudly serving businesses throughout New Jersey, Eastern Pennsylvania, and Northern Delaware for more than 40 years. Headquartered in South Plainfield, New Jersey, Confires delivers inspection, testing, monitoring, installation, and repair services across a wide range of systems such as fire alarms and monitoring, fire sprinklers, kitchen fire suppression, special hazard systems, fire extinguishers, exit and emergency lighting, and integrated security solutions that include access control systems and CCTV. Known for its strong customer-first culture, technical expertise, and commitment to code compliance, Confires partners with customers across diverse industries to protect lives, property, and assets.

Our People & Culture

At Confires and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success.

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About The Opportunity

Confires is looking to hire a Service Scheduling Coordinator for our Fire Extinguisher Department. This position will be based out of our office location in Cape May Court House, NJ. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills.

Job Duties include but are not limited to

• Continually call our large customer data base to schedule appointments
• Obtain information from customers for necessary inspections
• Data entry of customer information
• Develop daily routes by geographic area for 10+ technicians that meet revenue expectations
• Answer customer calls to schedule inspections, repairs and emergency services
• Other duties may include but not limited to filing, faxing, copying etc.
• Ability to work well under pressure and with multiple departments and personnel and be a team player.
• Must communicate very well with co-workers and customers.

Qualifications

• Experience in fast paced call center / telemarketing / dispatcher environment preferred.
• Excellent verbal, written and customer service skills.
• Prior experience in a commercial services company preferred but not required.
• Proven ability to oversee an essential business function and meet goals/deadlines.
• Thorough knowledge of general office procedures and equipment.
• Ability to function in a fast-paced, team-based environment.
• Must be analytical and have excellent problem-solving skills.
• Must enjoy talking to customers and have a successful history of developing relationships with customers.
• Must be goal oriented and highly motivated to meet department goals
• This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success
• Self-Starter with great organization skills, especially time management skills.

Compensation

• Hourly pay: rate is dependent on candidate's experience
• Potential Quarterly Bonuses

Benefits

We offer flexible benefits and compensation packages that allow our employees to make choices that fit their individual needs.

• 401K with a company match
• Medical and dental insurance
• Company paid Short
• Company paid Long Term Disability
• Company paid Life insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays

*Confires Fire Protection Service, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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