Service Representative

Job Description

Job Description

Service Representative for Passenger Transportation

Denver Counties | Full Time

About Sunshine Rides

Sunshine Rides is a specialized, technology-driven passenger transportation company serving Colorado for over 30 years. At Sunshine Rides, our passengers ride with respect and our Agents enjoy a modern, comfortable work environment . We foster a supportive and respectful work culture that values the contributions of every team member.

Being a Sunshine Rides Service Representative

As a Service Representative with Sunshine Rides, you will engage with passengers and organizations via phone, text and email to coordinate safe, reliable and compassionate transportation to individuals who need assistance traveling for healthcare, work, pleasure and more. You will be responsible for accuracy, care and communication. You will play a critical role in providing essential services to our community. We are looking for individuals who share our commitment to respect, care and customer satisfaction.

Responsibilities

Promptly and kindly responding to passenger communications

Checking and entering detailed information for reservations

Providing status information and making changes

Interacting with supervisors and dispatchers to ensure accuracy

Providing superb customer service

Proudly representing the company to the public

Reporting compliments, issues, incidents or accidents

Qualifications

A love of customer service

Strong computer skills

Work Schedule

Flexible scheduling (4 10hr, 5 8hr)

Current shifts available (7 days a week starting 0500-0600, Thursday-Saturday starting 1300-1400)

Team members may switch shifts

Compensation

$39,520 - $41,600

Pay includes base and bonuses for safety, service and professionalism

Paid Sick and Vacation Time Off

Paid Sick Time Off- accrued at 1 hour for every 30 hours worked up to 48 hours, can use up to 48 hours per calendar year.

Paid Vacation Time Off- after 1 year of service, accrued at .01917 hours per hour worked up to 40 hours, can use all hours in a calendar year.

Extra Compensation

Earn cash for referring new drivers

Opportunity for overtime

Share of company profits 3% of your gross pay after one year

Company contributes up to 4% matching to your 401k

Retirement Savings

Retirement savings plan (401k) after one year

Quality of Life

LifeCare Employee Assistance Program (counseling, legal and financial support, education)

LifeMart Employee Discount Program (fitness, travel, tickets, apparel, dining, pet care and more)

Health Benefits for Full Time Employees

Worker Compensation Insurance for injuries while working from day 1

Healthcare clinic program where made available

Health Insurance for employee and family, company pays 50% of employee’s individual premium after 90 days

Dental Insurance for employee and family, paid by employee after 90 days

Vision Insurance for employee and family, paid by employee after 90 days