Clinical Call Center Coordinator_26-03480

$17 per hour

Sunrise Systems Inc

Job Description

Job Title: Clinical Call Center Coordinator
Job Id: 26-03480
Location: Remote Role
Duration: 04-05 Months Contract
Position Type: Hourly Contract Position (W2 only)

Monday - Friday anywhere from 8am to 8pm ET
Must work east coast hours
pay rate is $17/hr.
Must have experience with inbound and outbound call center.
HEDIS background a plus

Job Description
Clinical Call Center Coordinator
Essential Functions

Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skills
Responsible for informing members regarding the program benefits
Collaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction education
Other duties, as assigned

Job Specifications
Typically has the following skills or abilities:

1-3 years of call center experience
Excellent oral and writing skills
Critical thinking skills
Must be organized with the ability to keep accurate notes and records
Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines
Good analytical skills and the ability to problem-solve creatively, objectively, and rapidly
Excellent organizational and interpersonal skills
Operational knowledge of managed care or healthcare plans, team members, and clinical staff
Ability to work in a time-sensitive environment
Proficient with computers, including Microsoft Office and data management systems
English and Spanish bilingual

Preferred Skills

Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment
NCQA and HEDIS experience

Compensation: The hourly rate for this position is between $15-$17 per hour.

Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].

Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

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Vacancy posted 1 day ago

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