PAS Supervisor - Outpatient

Patient Access Supervisor Tampa Bay area On-Site role (Contract-to-hire, 6 months) $25.00–$29.00 per hour Shift: Mon–Fri, 5:00am–4:30pm

ABOUT THE ROLE

Our client, a large acute care hospital in the Tampa Bay area, is seeking an experienced Patient Access Supervisor to lead and oversee outpatient registration operations. This contract-to-hire position is responsible for supervising a team of 15–20 staff, managing registration for surgical, radiology, and ancillary modalities, and providing coverage across multiple departments including the Women's Center, Breast Care Center, therapy registration, and Medical Office Building (MOB). The supervisor will monitor key performance indicators, drive process improvements, ensure compliance with healthcare regulations, and participate in staffing coverage as needed. The ideal candidate will have a strong background in outpatient authorizations, referrals, and denials management, proven leadership experience in a hospital or health system environment, and a commitment to high standards of accuracy and patient service.

WHAT YOU'LL DO

Supervise and lead a team of 15–20 Patient Access/Registration staff within the outpatient central registration area Oversee registration operations for surgical, radiology, and all other outpatient modalities Provide coverage and support for registration in the Women's Center, Breast Care Center, therapy registration, and Medical Office Building (MOB) as needed Monitor and manage daily KPIs including collections, denial rates, registration accuracy, and work queue activity Maintain and review departmental reports; identify trends and drive process improvement initiatives Participate in staffing coverage, stepping in directly when call-outs or absences occur Conduct performance management activities including scheduling, time tracking, mentoring, coaching, and progressive discipline Train and evaluate staff to maintain high accuracy standards and reduce denials and write-offs Ensure compliance with payer guidelines, CMS, EMTALA, HIPAA, and organizational policies and procedures Partner with ancillary departments and support cross-functional staffing coordination Stay current with managed care updates and communicate changes to the team

WHAT YOU BRING

Minimum 2+ years of supervisory or team lead experience in a healthcare setting 3–5 years of Revenue Cycle Management (RCM) experience Demonstrated experience with outpatient authorizations, referrals, and denials management Hospital-based experience required (small group practice experience alone will not meet the bar) Demonstrated ability to manage KPIs, work queues, and team performance metrics Proficiency with EMR systems and Microsoft Office suite Knowledge of insurance, financial clearance, and patient access operations Strong communication, problem-solving, and customer service skills Ability to step into coverage roles as needed High School Diploma or GED required; Associate's Degree preferred (RHIT or RHIA accepted) Field of study: Business, Accounting, Finance, Health Administration, Nursing, or related field Preferred certifications: Certified Healthcare Access Associate (CHAA) via NAHAM or Certified Revenue Cycle Representative (CRCR) via HFMA Benefits & Perks Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. #J-18808-Ljbffr Eightelevengroup