Sr. Program Support Specialist

Senior Program Support Specialist ROLE We need an experienced Senior Program Support Specialist at the Naval Dosimetry Center (NDC). The NDC serves as the Navy's centralized dosimetry processing facility, ensuring exposure reports and associated services meet Navy requirements and accreditation standards. In this role, you will provide senior-level operational support to the Department Head, serve as an accredited Signatory for applicable products, act as the primary operations-facing point of contact for customer commands and external stakeholders, and provide continuity of department operations in the Department Head's absence. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. RESPONSIBILITIES Provide senior-level operational support to ensure dosimetry operations and associated services meet Navy requirements, accreditation standards, and other applicable governing requirements. Obtain and maintain qualifications to serve as an NVLAP accredited Signatory and execute signatory responsibilities for applicable products. Ensure the Dosimetry Processing Facility remains compliant with American National Standard HPS 13.30-2011, including completion of required exposure and dose-equivalent determinations. Ensure validated exposure reports are accurate, traceable, and issued to customer commands within required timelines. Ensure the operational training program is executed and aligned with command policy to sustain mission capacity and readiness across operational functions. Serve as the operations-facing point of contact for customer commands and external stakeholders on matters related to report generation, operational interpretation of exposure results, and shipment status. Ensure operational procedures remain current, controlled, and aligned with approved process changes and improvement actions. Ensure external inquiries are addressed with accurate, timely, and consistent information and that required customer-provided information is obtained to support completion of operational reports and analyses. Coordinate as required with the Science and Research Advisor, Technical Manager, and Quality Manager to support operational outputs. Provide deputy leadership support to sustain uninterrupted department operations in the Department Head's absence. REQUIRED EDUCATION / CERTIFICATIONS Bachelor's degree in Engineering, Business Administration, Public Administration, or a related health sciences field - required. REQUIRED EXPERIENCE / SKILLS At least five (5) years of professional experience in management, root cause analysis, performance management, metrics analysis, or a closely related discipline. Strong proficiency with Microsoft Office Suite, Power BI or Tableau, and SharePoint. Ability to produce clear written products and briefings for senior audiences. Experience organizing and filing records in accordance with security awareness and handling procedures. Experience performing data review, validation, and analysis to support reporting and decision‑making. Experience in performance analysis, management reporting, and inventory/supply management functions. Strong written and oral communication skills with demonstrated ability to coordinate across internal stakeholders and customer commands. Experience using Adobe Pro and SharePoint to support program management efforts. PREFERRED EXPERIENCE / SKILLS Experience supporting NVLAP-related quality activities, accreditation documentation, or similar technical quality frameworks. Experience working in a military or regulated technical environment. Experience producing technical documentation including point papers, policies, and official correspondence. LOCATION Bethesda, MD 20889 CLEARANCE U.S. Citizenship required. Active secret clearance required. CLIENT Navy and Marine Corps Force Health Protection Command (NMCFHPC), Naval Dosimetry Center (NDC) TRAVEL No travel required. WORK HOURS 40 hours per week. 8 hours per working day. EMPLOYMENT CLASSIFICATION Employment Classification Eligibility — W2. COMPENSATION Salary Range: $90,000 - $100,000. Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options. OTHER CONSIDERATIONS Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time. West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law. #J-18808-Ljbffr