Patient Services Coordinator

Patient Services Coordinator

Are you ready to build your career by joining a healthcare provider? If so, our client is hiring a Patient Services Coordinator. Position Type: Contract On-Site Required: Patient Services Specialist (PSS) SCHEDULE: Monday - Friday, 0830-1700 (no weekends, no holidays, no call) REQUIRED: 1 year of experience in medical office or related healthcare experience

Responsibilities:

• Greets and directs patients and visitors presenting to all patient access areas within Health Services.
• Works closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information.
• Exhibits exceptional compassion and sensitivity to all.
• Demonstrates Culture of Safety values in daily operations. Is a patient advocate.
• Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.
• Interviews patients applying Patient Selection and Creation P& Pand obtains patient demographic and insurance information.
• Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information.
• Dispenses patient information brochures.
• Performs timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
• Validates patient's signature for consent/financial responsibility acknowledgement.
• Obtains and witnesses appropriate signatures.
• Obtains Advance Directive and Medicare information.
• Collects additional information as required by patients' circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.
• Verifies patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate.
• Coordinates room assignments and general "Bed Liaison" functions as appropriate.
• Reviews patient admissions records for completeness and accuracy of registration data.
• Assists patients during hospital stay to complete registration data and identify medical plan coverage.
• Provides Financial Assistance Application as appropriate and assists in resolving billing issues for patients and/or directs patients to the appropriate personnel.
• Coordinates general patient flow including direct admits.
• Assists in problem solving around patient flow issues (e.g. wait time concerns).
• Establishes and adjusts priorities based on patient acuity and circumstances.
• Able to discharge and transfer patients as requested.
• Collects private pay deposits, co-pays and out of pocket payments prior to discharge.
• Accepts, documents, secures and monitors patient valuables.
• Coordinates with designated staff resource to provide expert response to non-coverage issues and patient liability questions.
• Serves as contact personal for patient questions regarding charges and insurance coverage issues.
• Advises patients of alternate sources of coverage including Financial Assistance and private pay arrangements.

Get in Touch: We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Komal at View phone number on click.appcast.io to learn more.