Operations Support Analyst

Description

Seeking a Business Application Support Analyst to support franchisees during the company's transition from its legacy 3.9 POS system to the new 4.0 platform. As stores migrate between systems, the team is managing increased demand and duplicate support efforts across both environments.

This role will support franchisees with product, inventory, pricing, menu, coupon, and system configuration requests while ensuring data updates are implemented accurately and in a timely manner. The individual will serve as a key point of contact for franchise owners and operators, working closely with internal teams to coordinate, test, and deploy requested changes. The position functions similarly to a help desk role but requires stronger analytical and business application support skills.

The team primarily operates through a shared support inbox and is focused on providing exceptional customer service while helping accelerate franchisee adoption of the new POS platform. Training will be provided on internal applications and processes.

Key Responsibilities:

- Support franchisee requests related to products, inventory, pricing, menus, coupons, and system settings

- Review, prioritize, and manage incoming requests through the team's support channels

- Communicate timelines, updates, and resolutions to franchise stakeholders

- Configure and maintain menu management data within POS environments

- Test updates and changes prior to deployment to ensure accuracy and quality

- Assist with franchisee conversions from the 3.9 POS platform to the 4.0 platform

- Troubleshoot and resolve application and data-related issues

- Collaborate with internal teams to support ongoing deployment and implementation activities

- Assist with large-scale menu management and configuration projects as needed

- Contribute to process improvements as the team evaluates future ticketing and support workflows

Skills

Support, Troubleshooting

Top Skills Details

Support, Troubleshooting

Additional Skills & Qualifications

Required Qualifications:

- 1-2 years of professional experience in technical support, business application support, help desk, operations support, or a related field

- Strong written and verbal communication skills

- Excellent customer service mindset

- Strong time management and organizational skills

- Ability to manage multiple requests and priorities simultaneously

- Strong attention to detail and follow-through

- Comfortable learning new systems and business processes

Preferred Qualifications:

- Bachelor's degree in Information Systems, Business, Computer Science, or related field

- Internship experience in technical support, business systems, operations, or technology environments

- Experience working with SQL queries or databases

- Familiarity with JSON or data structures

- Experience supporting retail, franchise, POS, or business applications

- Experience with ticketing platforms such as ServiceNow

Culture Fit:

- Willingness to ask questions and learn

- Strong initiative and accountability

- Collaborative team player

- Positive attitude with a customer-first approach

- Ability to work effectively in a fast-paced environment

Experience Level

Entry Level

This is a Contract position based out of Ann Arbor, MI.

The pay range for this position is $20.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Ann Arbor,MI.

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.