Collections Specialist

Job Description

Job Description

We are seeking a motivated and detail-oriented Accounts Receivable Collections Specialist to join a growing finance team in Houston. This role is responsible for managing a portfolio of customer accounts, reducing delinquencies, resolving payment discrepancies, and partnering with internal stakeholders to drive timely collections.

The ideal candidate thrives in a fast-paced environment, enjoys building relationships, and has a proven track record of managing collections activities while delivering exceptional customer service.

Key Responsibilities

• Make high-volume outbound collection calls and send collection-related communications to customers and internal partners.
• Manage and maintain an assigned portfolio of accounts to ensure timely payment and resolution of outstanding balances.
• Research and resolve payment discrepancies, short payments, disputes, credits, and account reconciliations.
• Monitor aging reports and proactively work to reduce delinquent balances.
• Partner with sales and operational teams to obtain required documentation and support account resolution.
• Conduct regular meetings with internal stakeholders to review account aging and collection strategies.
• Escalate collection issues when necessary to accelerate payment resolution.
• Prepare and present reporting on account status, delinquency trends, and collection activities.
• Manage credit hold accounts and work to resolve issues promptly to avoid service disruptions.
• Maintain accurate account documentation and collection notes.
• Provide exceptional customer service to both internal and external business partners.
• Meet established collection goals, productivity targets, and department performance metrics.

• Associate's or Bachelor's degree preferred; equivalent professional experience considered.
• 3+ years of experience in accounts receivable, commercial collections, credit, or related accounting functions.
• Experience managing a high-volume portfolio of customer accounts.
• Strong understanding of AR aging, account reconciliation, dispute resolution, and collection best practices.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to collaborate cross-functionally with sales, operations, and leadership teams.

Technical Skills

• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Experience working within ERP, accounting, or accounts receivable systems.
• Strong analytical and problem-solving skills.
• Ability to interpret aging reports and identify collection priorities.