Club Manager

Reports to: District Manager Status: Full Time / Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule, and supervise team members. Member service oversight to ensure all team members provide a great customer service experience at all times. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coaching and counseling performance to help achieve company standards. Ensure prompt opening and closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding (in Paycom) for all new hires. Ensure the club is open and staffed during all hours of business. Ensure self and team members implement and adhere to all company policies and procedures. Responsible for ordering supplies and tracking inventory. Essential Behavior Requirements Customer Service: communications and interactions with customers (including coworkers and the public) exceed customers’ wants and needs. Listening: actively listens to customers, empathizes with their perspective, and works together to solve the problem. Problem Solving: recognizes and defines problems, analyzes relevant information, encourages alternative solutions and plans to resolve situations, seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: maintains timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements. Minimum Qualifications Honesty and good work ethic. At least 1 year of equivalent managerial experience. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs less than 30% of the time. Benefits Dental insurance Vision insurance Health, Dental and Vision Insurance Employee discounts Flexible schedule Bonus based on performance Paid time off Training & development Opportunity for advancement Advancement Opportunities Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Compensation $25.00 per hour Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr