Club Manager

Reports to: District Manager Position: Full Time / Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Ensure all team members provide excellent customer service at all times. Perform front desk tasks: greet and welcome members, conduct gym tours, address member service issues and questions. Support team members and club members. Create and maintain a positive image for the club. Coach and counsel staff to help achieve company standards. Ensure timely opening and closing of the gym. Ensure staff are aware of and trained on current marketing promotions. Complete manager portion of onboarding in Paycom for all new hires. Guarantee the club is open and staffed during all business hours. Ensure compliance with all company policies and procedures. Order supplies and manage inventory. Communicate effectively with staff, supervisors, and departments to increase productivity and prevent misunderstandings. Behavioral Requirements Excellent customer service skills, actively listening and empathizing to resolve issues. Strong problem‑solving skills and ability to seek assistance when needed. Professional diplomacy and appropriate communication style. Clear and timely communication across teams. Minimum Qualifications Honesty and strong work ethic. At least 1 year of equivalent managerial experience. Strong customer service, communication, organizational and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Ability to lift up to 50 lbs less than 30% of the time. Benefits Bonus based on performance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Vision insurance Wellness resources Training & development Opportunity for advancement Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Compensation: $25.10 per hour #J-18808-Ljbffr