Office Supervisor

Assistant Site Manager

The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a CityMD site. Essentially, an Assistant Manager is accountable for:

• Supporting a patient-centric urgent care experience from welcome to the departure of the facility
• Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for
• Aiding in an experience where the patient will want to come back and refer their family and friends to CityMD
• Assisting the physician with basic patient care and medical procedures
• Assisting site managers with directing the patient flow, inventory, and following up on labs

Site Management:

• Managing the performance of the front desk operation; understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
• Assisting the Site Manager in preparing the schedule for non-providers (physician scheduling is not done by the assistant manager)
• Ordering all medical supplies, medications, vaccinations, and office supplies for the site
• Opening and closing the site as required
• Assisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premises

People Management:

• Building strong positive communication with physicians and works as a team to enhance the success of the practice
• Ensuring staff maintains professionalism at all times, coaching, managing, disciplining, and developing the staff when the site manager is not present
• Managing the PCRs from interviewing, performance, promotion, discipline, etc.

Business and Patient Management:

• Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
• Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards

Qualifications:

• 1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality, or restaurant industries)
• Bachelor's Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
• Happy and positive thinking, able to project this attitude around others
• Must exhibit a passion for outstanding results and compassion for those we work with and serve
• Good computer skills (knowledge of a PC, Microsoft Office programs)
• Great leadership qualities a must
• Able to handle group dynamics (help bringing unity to a diverse group)
• Able to troubleshoot when necessary
• Comfortable with constructive confrontation and counseling management
• Has an entrepreneurial spirit and takes a proactive approach to business operations
• Bilingual language skills required or preferred based on-site location.

Additional Information:

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at the facility), and must work on-site.

Physical requirements:

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning.

Direct reports:

The Assistant Site Manager will be responsible for directly managing the Patient Care Representatives (PCRs).