Operations Manager

Operations Manager

JOB SUMMARY

Operations Managers are responsible for the performance of the Service Department. They will be accountable for the backlog, inventory, fleet and personnel as well as verifying labor pricing and logistics. As the frontline leader, the Operations Manager will lead the service department to increase its efficiency and profitability, while retaining quality employees and following the company's policies and procedures.

ESSENTIAL JOB FUNCTIONS

1. Managing day-to-day operations of the service department.
2. Oversee the scheduling and progress of both planned work orders and reactive service calls, ensuring efficient completion and proper assignment of technicians and equipment.
3. Oversee fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports to identify maintenance issues and ensure compliance with DOT regulations.
4. Manage and execute projects from start to finish, ensuring timely completion that meets established standards.
5. Prepare and manage the department's budget, ensuring costs are controlled and aligned with company financial goals.
6. Supervise personnel by ensuring staff are adequately trained, motivated, and held accountable for their work performance.
7. Create and implement professional development plans for team members to foster career growth and improve overall job performance.
8. Ensure the department meets key performance indicators (KPIs), improve employee retention, and drive continuous improvement in operational performance and regulatory compliance.

1. This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.


LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies:

Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

KNOWLEDGE, SKILLS, AND ABILITIES

1. Demonstrates comprehensive knowledge of inventory control, fleet management, and service operations to ensure departmental efficiency and compliance with company standards.
2. Applies advanced skills in Microsoft Office to manage budgets, analyze performance data, and support informed decision-making.
3. Possesses the ability to evaluate financial statements and align departmental spending with organizational goals through effective budget management.
4. Utilizes strong customer service skills to maintain positive relationships with both internal team members and external clients, contributing to high service satisfaction.
5. Exhibits the ability to think in a structured and strategic manner when allocating resources, managing projects, and solving operational challenges.
6. Maintains practical knowledge of mechanical systems and DOT regulations to oversee vehicle maintenance and support technician readiness.

SUPERVISORY RESPONSIBILITIES

• This position has supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment with occasional visits to local job sites.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

PLANNED BUSINESS TRAVEL

• This job requires at least 10% planned business travel.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent is required. Associate or bachelor's degree, preferred.
• 5 years of experience in a related field as an individual contributor.
• Combining experience in customer service or operation practices of 5 or more years with education is desirable.
• Previous leadership experience is required.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.