Help Desk Support Associate

$40k - $50k

Marlowhire Talent Inc

Help Desk Support Associate
Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $40,000-$50,000/year

Job Summary

We are hiring a Help Desk Support Associate to provide front-line technical assistance to employees. You'll troubleshoot common issues, log support requests, and help ensure quick resolution of everyday technology problems.

Responsibilities

Respond to help desk tickets and support requests
Troubleshoot basic hardware, software, and login issues
Escalate unresolved issues to senior technical staff
Document support interactions and resolutions accurately
Assist with equipment setup and account provisioning
Provide basic guidance to end users on common systems
Support IT inventory and equipment tracking as needed

Requirements & Qualifications

High school diploma required; Associate's degree in IT a plus
0-2 years of experience in help desk or technical support
Basic knowledge of common operating systems and software
Strong troubleshooting and communication skills
Relevant certification (CompTIA A+) a plus
Patient, customer-focused approach to support

Benefits

Health, dental, and vision insurance
401(k) plan
Paid time off and holidays
On-the-job training and certification support
Career growth path in IT

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

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Vacancy posted 7 days ago

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