Branch Manager

Branch ManagerFor over 101 years, American Pest has been a leader in the pest control industry by constantly innovating and challenging ourselves to rise to any occasion. Our core values, Trust - Integrity - Quality, embody the service we strive to provide to our customers and the support we give to our team members. Throughout the last century, American Pest has solved some of the trickiest pest issues, serviced locations very few people have access to, and developed strategies that have been adopted throughout the industry. As a Branch Manager with American Pest, you'll be a leader who is responsible for much more than hitting numbers. You're responsible for building a culture, developing people, creating an outstanding customer experience, and ensuring your branch operates safely, efficiently, and profitably. You'll spend your time coaching employees, making operational decisions, helping solve customer issues, reviewing performance, supporting growth, and working with your team to continually improve. It's a role for someone who enjoys variety, thrives on responsibility and accountability, and takes pride in seeing a team succeed because of the environment they've created. If you're a leader who's wants the opportunity to build a high-performing team while growing your own career, this could be the next step you're looking for.As a Branch Manager at American Pest, you'll lead every aspect of your branch's success. You'll own your region's Profit & Loss (P&L) performance while building, developing, and coaching a team committed to delivering outstanding customer service and exceptional pest management solutions. No two days are exactly alike. You might spend your morning reviewing branch performance, coaching a manager or technician, and interviewing potential new hires before meeting with a high-profile customer, solving an operational challenge, and planning for your branch's future growth in the afternoon. As a member of our Leadership Team, you'll help shape business strategy, drive continuous improvement, and play a direct role in our mission to remain the preferred pest control provider throughout the Mid-Atlantic.We want to help our employees build not just a job, but a lasting career. At American Pest, you'll have access to a comprehensive benefits package designed to support your health, financial security, and work/life balance.Work/Life BalanceStability: Year-round employment with opportunities for growthTraining & Development: We want our leaders to gain knowledge and sharpen skillsOpportunity: Career advancement opportunities with a wide networkA take-home company vehicle for field positionsPaid time off and eight paid holidaysOpportunities for advancementHealth and Well-beingBlue Cross Blue Shield medical PPO optionsDelta Dental and VisionPrescription drug programFlexible Spending Accounts (FSA) for medical and childcare expensesHealth Savings Plans (HSA) available with qualified plansFinancial SecurityCompetitive compensation with bonus potential401(k) Savings Plans (Traditional & Roth)Life insurance and short-term disability 100% company paid (with options to buy up)Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance optionsSo, what does it take to be a successful Branch Manager with American Pest? For starters, you'll have a minimum of 3 years in the pest control industry. You'll also have...At least 1 year of supervisory experienceFirm understanding of customer service and de-escalationAbility to hold team accountable - daily check-ins, goal setting, performance management, etc.Sales Leadership ability with a history of revenue generation and growthExceptional Operational leadership skillsExperience successfully managing a P&L statement preferredThe proven ability to inspire and motivate a teamExperience with interviewing and hiring with an eye for selection & retentionOutstanding leadership and people development skills with a focus on trainingExemplary oral and written communication skillsAbility to safely move about customer locations, ascend/descend stairs and ladders to service out of the way areas, and position self to conduct service under/around furniture, equipment, and tight spacesAbility to safely move items and equipment weighing up to 50 poundsAbility to work outdoors in all regular seasonal weather conditionsTechnical proficiency with computers, smart phones, etc.Advanced proficiency with the Microsoft Office SuiteA valid driver's license with an acceptable driving recordThe ability to read, write, speak, and comprehend EnglishExceptional attention to detailLegal eligibility to work in the U.S.Availability to work non-standard business hours including weekends and holidaysHigh school degree or equivalentFounded in 1925, American Pest has built its reputation on consistency, professionalism, and doing right by our customers and employees for over a century. Based in Columbia, MD, we've grown steadily over time and now employ more than 450 people across the region. Our success isn't driven by shortcuts or quick wins, but by dependable people who take pride in their work and show up every day committed to doing things the right way. American Pest is part of Anticimex, a global pest control organization focused on modern, responsible pest management. Together, we value long-term thinking, ethical practices, and continuous improvement. Our culture emphasizes teamwork, accountability, and reliability - and we invest in people who want to build a lasting career with a company that plans to be here for the long haul.Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:Application submissionShort phone interviewSchedule an interview and complete our full applicationInterview in person at one of our many office locationsEmailed offer letter, which is contingent on step 6, tentative start date setCriminal background check/drug screening/reference checkOfficial start date confirmedWelcome!EOE/M/F/Vet/Disabled American Pest is a Drug-Free Workplace