Customer Outreach Specialist

Customer Outreach Specialist

Location: Rockford, IL Employment Type: Full-Time, In-Office Position (No Remote or Hybrid Option)

About Feldco: Feldco is honored to have been named a top workplace in 2025 by the Chicago Tribune, making us a 12-time award winner! Established almost 50 years ago, Feldco provides homeowners with the best value and experience in their home improvement projects. Known for our replacement windows, siding, doors, and roofing, we pride ourselves on award-winning customer service and a commitment to quality and home renewal. Our growth spans Illinois, Wisconsin, Iowa, Indiana, and Michigan, reflecting our dedication to customer delight and industry-leading service.

Position Overview: The Customer Outreach Specialist is a proactive, customer-focused role responsible for engaging homeowners via phone, text, and email to generate qualified in-home consultation appointments for Feldco's sales team. This role operates in a high-volume outbound calling environment and serves as the first point of re-engagement for many homeowners, representing Feldco's brand with professionalism, energy, and integrity.

Key Responsibilities:

• Proactively contact prior Feldco customers and support targeted cold-call campaigns to schedule in-home consultations.
• Build rapport quickly, identify homeowner needs, and effectively communicate the value of a no-obligation consultation.
• Maintain accurate records of all customer interactions in the CRM system.
• Meet or exceed daily call, appointment, and conversion goals.
• Collaborate with sales and marketing teams to optimize outreach strategies and appointment quality.
• Represent Feldco's brand with professionalism, energy, and integrity in all interactions.

Key Requirements:

• Previous experience in outbound calling, customer service, or sales preferred.
• Strong verbal and written communication skills.
• Confident, persuasive, and customer-focused with the ability to build rapport quickly.
• Ability to thrive in a fast-paced, high-volume environment.
• Basic computer proficiency and experience with CRM systems or similar platforms.
• Goal-oriented with a strong work ethic and attention to detail.

Optional / Preferred Skills:

• Familiarity with home improvement industry or B2C sales.
• Experience with appointment setting or lead generation software.

What Feldco Can Offer You:

• Leadership: Work for the Midwest's leading home renewal company with industry-best practices.
• Growth: Opportunities to develop skills in customer engagement, sales support, and call center operations.
• Culture: Join a supportive, award-winning team where employees are valued and collaboration is key.
• Security: With over 45 years in business, Feldco offers stability, opportunities for promotion, and a strong history of internal growth.
• Professionalism: Learn from experienced professionals and contribute to a team that prioritizes customer delight and operational excellence.
• Teamwork: Be part of a culture where collaboration, support, and communication drive success.