Commercial Lines Account Manager

Commercial Lines Account Manager

We are seeking an experienced Commercial Lines Account Manager to join a growing insurance team in Florida. This position is responsible for managing a diverse portfolio of commercial accounts while providing exceptional client service, supporting producers, coordinating renewals, and maintaining strong carrier relationships. The ideal candidate is a knowledgeable, organized insurance professional who takes ownership of their accounts and can effectively manage multiple priorities while delivering a high level of service.

Key Responsibilities

• Client & Account Management
• Serve as the primary day-to-day contact for assigned commercial clients
• Build and maintain strong, long-term client relationships
• Respond promptly and professionally to client questions and coverage needs
• Assist with certificates, endorsements, policy changes, billing questions, and other service requests
• Review client exposures and assist with appropriate coverage recommendations
• Resolve account issues and provide proactive communication throughout the policy lifecycle

• Renewals & Marketing
• Manage the renewal process from preparation through policy issuance
• Review coverage, exposures, loss history, and client needs
• Prepare renewal applications and complete underwriting submissions
• Market accounts to appropriate carriers and wholesalers
• Obtain and compare quotes, terms, conditions, and coverage options
• Present renewal options and recommendations to clients and producers
• Follow up with carriers and underwriters to ensure timely completion

• New Business Support
• Assist producers with new business submissions and marketing
• Gather underwriting information and prepare complete submission packages
• Identify appropriate markets based on carrier appetite and account needs
• Coordinate quoting, proposals, binding, and policy issuance
• Support producers in developing and retaining profitable client relationships
• Identify opportunities for account rounding and cross-selling

• Policy & Account Administration
• Process endorsements, policy changes, cancellations, audits, certificates, and other transactions
• Review policies, binders, endorsements, and invoices for accuracy
• Maintain complete and accurate account documentation in the agency management system
• Follow agency procedures, carrier requirements, and regulatory guidelines
• Assist with claims-related inquiries and policy discrepancies as needed

• Carrier & Team Relationships
• Develop strong relationships with carriers, wholesalers, and underwriters
• Communicate effectively regarding account needs and coverage requirements
• Stay current on carrier appetite, underwriting guidelines, products, and market conditions
• Partner closely with producers and internal teams to ensure seamless client service
• Assist with client meetings and account presentations when needed

Minimum Qualifications

• Active Florida 2-20 General Lines insurance license required
• 5+ years of Commercial Lines insurance experience
• Strong knowledge of commercial insurance products, coverages, and policy administration
• Experience managing renewals, marketing, quoting, and policy servicing
• Strong understanding of carrier underwriting requirements and market conditions
• Experience with an agency management system; Applied EPIC preferred
• Strong computer, organizational, and communication skills

Preferred Qualifications

• Experience managing small to middle-market commercial accounts
• CISR, CIC, or other insurance designation preferred
• Experience with Florida commercial insurance markets
• Bachelor's degree or equivalent insurance experience

This is an excellent opportunity for a commercial insurance professional looking to join a supportive team with opportunities for professional growth, competitive compensation, and long-term career development.

If interested: Reach out to me for a confidential conversation at View phone number on click.appcast.io or email me an updated resume to View email address on click.appcast.io

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.