Remote customer service sales representative

Are you looking to take a step up from your current customer service position and work for a world-leading appliance company? We are seeking candidates who are passionate about putting the customer at the heart of everything they do and enjoy working in a fast-paced environment. As a Remote Customer Service Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email, or other technology for Whirlpool Consumer Services. Daily responsibilities include taking inbound calls, helping consumers resolve issues, providing troubleshooting information, scheduling service, and actively building rapport to promote and sell Extended Service Plans to ensure consumers are fully satisfied. Responsibilities Must be willing to work a 40 hour schedule. Our ideal candidate will be available M-F between the hours of 8am - 6pm. We are proud to offer competitive compensation of $16.50 per hour. Our ideal candidate possesses:

• Previous virtual call center experience, paired with a solid background in sales
• Excellent verbal and written communications skills, with an aptitude for articulating the value of protection products to consumers
• Ability to type 35 words per minute without mistakes while interacting with customers
• Comfortable working with call center software such as SAP-eCRM, Aspect, or Genesys, and online meeting platforms such as Zoom or Google Suite
• Intermediate computer skills, specifically in a Google environment(Gmail, Sheets, Chat, Forms, etc.)
• Ability to negotiate through and diffuse escalated consumer interactions by demonstrating strong soft skills and taking issue ownership
• Experience working in a fast-paced environment while managing multiple computer programs simultaneously across multiple screens

Minimum Requirements

• High School Diploma/GED
• Customer Service and/or Sales Experience
• Years of experience: 1-2 years
• Experience level: Entry Level
• Ability to pass a drug screen and a background check

salary: $16.49 - $16.5 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

• Meet target expectations by selling and delivering on volume against described company objectives
• Promote brands and Extended Service Plans with passion and knowledge, sharing the features and benefits of protection products to help customers find the right fit
• Help consumers resolve issues by providing troubleshooting information, placing consumer-initiated orders, and scheduling service to ensure full satisfaction
• Negotiate through and diffuse escalated consumer interactions by demonstrating strong soft skills and taking ownership of the issue
• Manage consumer interactions while simultaneously utilizing multiple computer programs and screens, which requires strong computer setup comprehension

Skills

• Call Center
• Telephone Etiquette
• Empathy
• Basic Computer Skills
• Active Listening
• Sales Incentives

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.