Team Lead

Apply for the (TTTeam Lead role at FedEx Logistics in Tonawanda, NY. This hybrid position offers some work-from-home flexibility while also requiring on-site presence in accordance with company policy. Work Schedule: Monday–Thursday 7:00 am–3:00 pm and Sunday 6:30 am–3:00 pm. Responsibilities: Complete and assign work‑specific activities to team members, providing direction, guidance and training on task completion. Resolve complex work‑related issues, establishing strong relationships with internal and external customers. Ensure team members complete necessary assignments on time while maintaining outstanding internal and external customer service. Provide direction and guidance by answering questions about any specific work‑related issue. Resolve routine and complex day‑to‑day activity issues and provide training on new activities. Assign work activities based on team members’ skill levels. Perform a quality audit of completed activities, recording and tracking results; review errors and arrange necessary training. Compile daily, weekly, and monthly reports to meet quality measurement goals. Maintain and control the flow of work to and from other departments. Work with the manager to anticipate or identify problems with individual or team productivity, and recommend constructive workflow improvements. Qualifications: High school diploma or GED. At least 3 years of business experience, including 2 years in a brokerage or customs brokerage environment. 1 year in a supervisory or support role with proven leadership skills. Strong communication, multitasking, and organizational skills. Ability to maintain strong working relationships with internal and external customers. Ability to train and motivate team members to ensure optimum workflow productivity. Preferred Qualifications: Experience in freight forwarding, customs brokerage, or related logistics roles. Pay Transparency: $16.50 – $25.02 per hour. Compensation determined by experience and market level. Additional benefits include health, vision, dental insurance, retirement and tuition reimbursement. Equal Opportunity Employer: FedEx Logistics is an equal‑opportunity employer including veterans and people with disabilities. The company does not rely on wage history when determining wages. Referrals increase your chances of interview at FedEx Logistics by 2×. Get notified about new Team Lead jobs in Tonawanda, NY. Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industries: Truck Transportation #J-18808-Ljbffr