Community Manager

Portico has an amazing opportunity to join our team as a bilingual Community Manager! This position will be based at our apartment community, Tides on 27th, in Phoenix, AZ.

Job Summary
The Community Manager oversees all operational, financial, and customer service aspects of the property. This role leads the on-site team to achieve high levels of occupancy, resident satisfaction, and financial performance while maintaining compliance with company policies and objectives.

Key Responsibilities

Leadership & Team Development

• Recruit, hire, train, and develop all on-site team members.
• Conduct regular team meetings, performance reviews, and ongoing coaching.
• Ensure compliance with company policies, professional appearance, and customer service standards.
• Motivate the team through recognition, feedback, and incentive programs.

Financial Management

• Prepare and manage the annual operating budget and business plan.
• Oversee rent collection, accounts receivable, and accounts payable to ensure accuracy and timeliness.
• Monitor financial statements, control expenses, and participate in monthly financial reviews.
• Approve invoices, maintain vendor relationships, and ensure adherence to budget goals.

Leasing & Marketing

• Direct all leasing activities to meet occupancy and revenue goals.
• Oversee prospect management, leasing processes, renewals, and move-ins/move-outs.
• Maintain market knowledge through regular competitor analysis and market surveys.
• Partner with marketing to execute community outreach, advertising, and resident events.

Maintenance & Property Operations

• Supervise maintenance operations with the Maintenance Supervisor.
• Ensure timely completion of service requests, make-readies, and preventive maintenance programs.
• Maintain high curb appeal standards and oversee capital projects and vendor contracts.
• Enforce safety procedures and ensure regulatory compliance.

Resident Relations & Retention

• Foster positive resident relationships through exceptional customer service and timely communication.
• Manage renewal strategies, resident events, and retention programs.
• Respond promptly to complaints, conflicts, and emergency situations.
• Promote community policies and maintain resident satisfaction standards.

Administration & Reporting

• Ensure timely and accurate data entry in property management systems (e.g., OneSite, Yardi).
• Maintain organized filing systems and submit all reports and documentation on schedule.
• Collaborate effectively with corporate staff, vendors, and sister communities.

Qualifications

• Experience: 2-4 years of progressive property management experience; prior Community or Assistant Community Manager experience preferred.
• Education: Bachelor's degree preferred or equivalent experience.
• Software: Proficiency in Microsoft Office; experience with OneSite, Yardi, or similar systems.

Skills & Competencies

• Strong leadership and team management abilities.
• Bilingual in English/Spanish
• Excellent communication, negotiation, and problem-solving skills.
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment.
• Financial acumen and comfort interpreting budgets and reports.
• Composure under pressure and commitment to customer service excellence.

Physical & Work Requirements

• Ability to stand, walk, climb stairs, and lift up to 30 lbs.
• Work may include outdoor environments and occasional extended hours.
• May require travel for meetings or training.
• Pet-friendly community exposure possible.

Our Company is an equal Opportunity Employer. As a condition of employment, a satisfactory drug test and background check are required.

Pay Range: $60,000 - $65,000 per hour