Security Ambassador (Full-Time)

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities Adheres to all departmental and company policies and procedures regarding guest service standards. Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. Attends all departmental, company, and safety/first aid training programs as scheduled. Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. Checks identification of all persons that appear to be under 21 years of age. Performs all other related and compatible duties as assigned. Maintains strict confidentiality in all company matters. Requirements High School Diploma or equivalent required. Previous experience in a guest service‑related field required. Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed. Will be required to obtain CPR Certificate and Bloodborne Pathogen training. Must have excellent customer service and interpersonal skills. Strong problem‑solving, mediation, and organizational skills required. Must have excellent written and verbal communication skills; must be fluent and literate in English. Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations. Must have the ability to run on level surfaces as well as up and down stairs. Ability to maintain a high level of confidentiality and professionalism. Must have strong computer skills and be fully competent in Microsoft Office applications. Ability to write clear, accurate, and concise reports. Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization. Must have the ability to remain calm in emergency or stressful situations. #J-18808-Ljbffr