Office Support

Office Support

Location: Los Angeles, CA Pay: $21.00 per hour Schedule: MondayFriday, 9:00 AM5:30 PM Work Arrangement: On-site not eligible for telecommuting

Position Summary

We are seeking a dependable and detail-oriented Branch Office Support professional to assist with the daily operations of the branch office and Branch Manager. This position provides administrative, customer service, patient support, and equipment-related assistance in a healthcare environment.

Key Responsibilities

• Support the Sales team with completing patient documentation and processing requirements.
• Serve as the first point of contact for patients and customers by phone and in person.
• Assist with patient intakes, review ACIS screens, and confirm delivery appointments.
• Complete post-delivery work order confirmation and data entry.
• Assist with PAP class coordination, paperwork, and other non-licensed activities as permitted by company policy.
• Conduct downloads from respiratory devices such as apnea monitors, oximeters, and CPAP equipment as directed.
• Perform functional testing on certain respiratory equipment as required.
• Support audit and documentation requests and the overnight oximetry program.
• Assist with patient scheduling and collect billing or payment information when needed.
• Scan, file, fax, and maintain patient and branch records.
• Assist with warehouse and patient equipment preparation, including equipment setup and returns.
• Explain insurance coverage and out-of-pocket expenses, complete paperwork, and process payments.
• Retrieve equipment from the warehouse and assist with reconciling daily receivables.
• Make outbound customer satisfaction calls to patients and referral sources.
• Order inventory and office supplies as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• 2+ years of office-related experience.
• Strong customer service and communication skills.
• Comfortable working with patients, customers, and healthcare documentation.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a busy branch environment.
• Comfortable working with computers, data entry, scanning, filing, and other office systems.
• Ability to work independently while also supporting a team.

Why Join Us?

This is an excellent opportunity for an experienced office professional who enjoys helping people, providing customer service, and supporting day-to-day operations in a healthcare environment.