Service Advisor

Automotive Service AdvisorAt Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!Position SummaryAs an Automotive Service Advisor for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.Essential Duties And ResponsibilitiesBuild customer satisfaction and loyalty by providing the best guest experienceAchieve a thorough knowledge of all products, services, warranties and maintenance issuesKeep up to date through training and vendor publicationsAdhere to the Big O Tire policies and proceduresAssist other sales or service associates as needed in an effort to exceed our customers' expectationsHelp maintain the appearance and cleanliness of the building and perimeter areasAssist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stockingMaintain showroom merchandiseFollow all safety practices as outlined in policy and proceduresSales of tires and service-related needsQualifications1 year minimum tire & auto service sales experienceStrong auto service & tire sales knowledgeGood leadership abilities and team buildingExcellent customer service and communication skillsStrong organizational skillsProficient at preventive maintenance salesMaintain professional appearance at all timesHave problem solving abilities and be a self-starterMulti-tasking abilitiesWe are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty. Compensation: $21.57 - $24.00 per hourFrom flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.