IT Helpdesk Engineer

IT Helpdesk Engineer Location: Los Angeles, CA (On-site) Compensation: $35.25 per hour Job Summary Provides hands‑on technical support for Meow Wolf’s users and systems. Troubleshoot hardware, software, and network issues; maintain the helpdesk/ticketing system; configure and deploy devices; document solutions; partner with vendors to keep operations running smoothly. Key Responsibilities Provide day‑to‑day technical support and research/resolution of user‑reported issues. Triage and complete tickets in the helpdesk system, documenting actions and resolutions. Configure, deploy, and maintain macOS/Windows laptops, desktops, printers, and peripherals. Perform preventative maintenance, install service releases, and maintain desktop applications. Monitor network devices and LAN performance, escalating issues as appropriate. Implement virus protection, detection, and remediation. Deliver basic training to end users on hardware/software use and best practices. Coordinate with hardware/software vendors for escalated support. Create and maintain documentation (installation, maintenance, troubleshooting, licensing, configuration, connectivity). Assist with AV setup for internal meetings and events. Recommend support improvements to the IT team and complete other duties as assigned. Required Qualifications 3+ years of professional IT experience with at least Level2 proficiency. Proficiency with Windows and macOS desktop operating systems. Proficiency with Google Workspace and Microsoft365 administration. Strong knowledge of computer hardware/software testing and troubleshooting. Experience with backup solutions, managed antivirus, copiers, SaaS apps, MDM, and technical documentation. Experience with Ethernet cabling (pulling, terminating, managing). Understanding of Windows Server environments (Active Directory, DHCP, DNS, Group Policy). Understanding of LAN/WAN technologies and common network devices (switches, routers, firewalls). Excellent customer service and communication skills. Associate’s or Bachelor’s degree in a technical field (or equivalent experience). Helpdesk experience; CompTIA A+ and Network+ certifications; basic understanding of the OSI model. Work Environment This role operates in a professional office environment, routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets, and scanners. The position involves an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines, and small or enclosed spaces. Physical Demands Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night is required. Employees may be required to remain in a sitting or standing position for prolonged periods, and to perform repetitive motions that may include the wrists, hands, or fingers. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)