Business Office Manager

Position Title: Business Office Manager

Department: Billing

Reports to: Chief Financial Officer

FLSA Status: Exempt

Position Summary

The Business Office Manager plans, organizes, coordinates and manages functions of the Business Office area, including accounts receivable, billing and coding, and pre-certification, and managing Business Office personnel to meet the stated mission and goals and objectives of the hospital.

Key Duties and Responsibilities

Essential Duties

• Plans, develop, and coordinates Business Office functions to attain hospital goals and meet standards of accrediting agencies.


• Manages, supervises and monitors functions of Business Office in a professional manner.


• Develops and implements new departmental policies and procedures and ensures compliance with established standards; serves as primary liaison with hospital personnel to interpret such directives.


• Manages and coordinates the establishment of schedules, task assignments, and allocation of person-hours to fulfill departmental commitments.


• Plans and conducts meetings with subordinates to communicate new policies and to keep employees abreast of hospital and compliance standards.


• Provides education and in-service training to increase efficiency of operations and effectiveness of personnel.


• Assists in resolving patient billing questions and complaints. Assists with accounts receivable activities as necessary, such as approving cash quotes and reviewing, approving or denying write-off requests.


• Maintains daily deposit log.


• Responsible for evaluation and counseling activities of Business Office personnel.


• Maintains confidentiality of patient and hospital related business. Develops and maintains effective working relationships with patients, families, visitors and


• other hospital employees.


• Documents concisely, precisely and accurately on all records or documents as indicated by policy.


• Participates in Performance Improvement activities as directed for the continuous improvement of patient care and hospital business.


• Directs various personnel actions including, but not limited to, hiring, merit recommendations, promotions and vacation schedules, performance appraisals, transfers and dismissals.


• Coordinates correspondence with outside agencies, insurance companies, attorneys, and authorized requesting parties.


• Supervises the preparation of a variety of reports and analyses.


• Ensures compliance with HIPAA Privacy Regulations for the hospital.


• Monitors, Medicare, Medicaid and other billing requirements, notify hospital management of any changes affecting the hospital


• Ensures compliance with billing regulation, maintaining accurate and timely billing.

Non-Essential Duties

• Performs other duties as assigned. Actively supports and upholds the mission and core values of the Hospital.


• Remains knowledgeable of and follows the policies of the Hospital.


• Always maintains patient and hospital confidentiality.


• Keeps CEO and Management Committee apprised situations as appropriate.

  Qualifications, Education, Experience and Ability

• Bachelor’s degree in business preferred.


• Knowledge of hospital billing (UB) required, specifically Medicare, Medicaid, Blue Cross, managed care, and commercial insurance billing experience required.


• Previous 2 years management or progressive leadership experience required. Knowledge of ICD-9 and CPT coding, medical terminology preferred.

Environmental and Physical Requirements

• The employee works in a temperature-controlled environment.


• Walking and/or standing approximately 30% of the day.


• Sitting approximately 70% of the day.


• Must be able to lift to 20lbs.


• Must be able to bend and stoop less than 10% of the day.


• Reaches over the head less than 10% of the day.


• Candidate must be able to read, write and speak English fluently, have cognitive skills for math, reading, filing and sterile technique skills.


• Vision for near, mid-range, far and accommodation.


• Communication skills to deal well with employees, patients, families and physicians. Hearing for low, medium, and high pitch. 


• There is potential for contact with chemicals, blood borne pathogens, and exposure to infectious disease.


• Employees should be able to lift 25 pounds using proper lifting technique several times during their shift.

Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement

Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Additionally, we provide reasonable accommodation for qualified individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability, please contact Human Resources so that we may engage in an interactive process to determine appropriate accommodation.