Senior Business Analyst

Role Description

The Sr/Business Analyst will join a team to generate insights that will guide our operational strategy and day-to-day execution. The role involves gathering customer insights, mining data, making recommendations, and helping senior leaders make key business decisions. This position will work closely with the operations team to shape the structure and support the business.

This position requires high judgment, excellent analytical abilities, and a creative mind to invent solutions to improve customer delivery experience. It offers broad exposure to various business, financial, and technical teams across DSV.

Essential Duties and Responsibilities

• Uncover trends and correlations to develop insights that can materially improve our operational decisions.
• Apply data mining, quantitative analysis, and statistical models to understand customer interactions and identify ways to improve the customer experience.
• Collaborate and partner across the organization to develop best practices and advocate for improvements in enterprise-wide tools.
• Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, etc.
• Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Work closely with Management on important issues and projects.
• Assess and document existing business procedures; develop recommendations for new methods/procedures.
• Maintain recordkeeping database and produce reports.
• Review reports and recommend productivity and efficiency improvements.
• Research and analyze comparable organizations/operations.
• Support Business reviews for strategic clients by developing and presenting materials to illustrate DSV’s performance and value creation.
• Analyze business cases and existing data to identify new cost savings initiatives.
• Develop client relationship management skills via involvement in implementation support, AQP meetings, Deep Dives, Business Reviews, etc.
• Responsible for the design, development, and implementation of IT solutions across functions.
• Work closely with business leaders and clients to analyze and document client requirements.
• Other duties as assigned.

Qualifications

• Bachelor's degree required, advanced degree preferred.
• 5+ years’ experience in Warehouse or Distribution Operations preferred, with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing.

Requirements

• Excellent computer skills, including MS Office Suite (Excel pivot tables and formulas), Windows, or Visio.
• English (Reading, Writing, and Verbal).
• Ability to handle basic statistical control methods.
• Accountability and willingness to take personal responsibility for actions and results.
• Strong problem-solving and decision-making skills.
• Ability to effectively manage own time, multi-task, and prioritize for optimal output.
• Impeccable attention to detail, passion for processes and systems.
• Ability to learn new systems and tools quickly.
• Excellent analytical skills, including Big Query and advanced SQL queries.
• Ability to clean and validate data.
• Excellent verbal and written communication skills, strong interpersonal skills.
• Understanding of the company’s business strategy, vision, and operations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Uses hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
• Regularly lifts and/or moves objects up to 10 pounds.
• Specific vision requirements include close vision and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Rarely exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.

Compensation

The expected base pay range is $85,000.00 – $90,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.