Senior Business Analyst

Role Description

The engagement supports a maintenance assessment and advisory for a legacy mainframe environment built primarily on COBOL, running mission-critical batch and online workloads. The objective is to establish a fact-based understanding of the current application estate and its support model, and to define a scoped, low risk maintenance pilot as the basis for a potential longer term managed services engagement.

• The initial advisory phase is an assessment structured in three stages:
• A scope-alignment workshop to agree services, ownership, and boundaries;
• A current-state assessment of the code estate, data, batch/online flows, operations, and ticket history to establish baselines and pain points;
• A pilot-identification stage to prioritize candidate use cases and define objectives and success metrics.
• The phase is diagnostic in nature - it covers evaluation, characterization, and effort estimation only, with no code remediation or production changes performed during assessment.
• Success depends heavily on timely access to client subject-matter experts and to the target environment.

Qualifications

• Proven ability to elicit and document business rules embedded in legacy applications.
• Experience analysing incident/ticket history to establish operational baselines and pain points.
• Skilled at facilitating functional discovery workshops with mixed business and technical stakeholders.
• Able to define and baseline SLAs, KPIs, and success metrics for a support engagement.
• Comfortable using AI tooling to accelerate analysis while verifying outputs against source data.
• Work on legacy or mission-critical systems.

Requirements

• Lead functional discovery workshops to map what the mainframe applications do from a business perspective.
• Document critical business rules, batch dependencies, and functional pain points tied to legacy code.
• Analyse incident and backlog history, using AI-assisted clustering where useful, to establish a current-state support baseline.
• Define SLA, KPI, and success-metric baselines for the proposed maintenance model.
• Triage and prioritize candidate use cases for the maintenance pilot by business impact.
• Consolidate current-state findings into the assessment deliverables alongside the architect.

Benefits

• Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies.
• Empowering Growth: We foster a culture of continuous learning and professional development, ensuring timely and comprehensive assistance for every consultant through our dedicated Learning & Development team.
• DE&I Matters: We deeply value and embrace diversity, providing equal opportunities for all individuals and fostering an inclusive work environment.
• Career Development: Our corporate culture emphasizes career development, offering abundant opportunities for growth and regular interactions with our teams.
• Comprehensive Benefits: We provide a comprehensive benefits package that prioritizes the overall well-being of our consultants.
• Flexible Opportunities: We prioritize work-life balance by offering flexible opportunities tailored to your lifestyle, including relocation and rotation options.