Business Office Supervisor

Patient Access Supervisor

Southwest Dermatology and Vein is a physician owned medical practice seeking an experienced and professional Patient Access Supervisor to join our team. Selected candidate will work under direction of our physician owner and practice administrator providing management and leadership to our team. Candidate will be responsible for overseeing 10 employees and 4 locations. While the manager's primary work location is in South Austin, travel frequent travel to our Buda, Dripping Springs and Manor clinics is a requirement of the position.

Main Responsibilities:

Oversee staff and patient scheduling

Works with clinical supervisor and front office lead to ensure appropriate staffing ratios based on patient volume

Reviews PTO requests, monitors overtime, ensures all employees take breaks/lunches

Able to interview, hire, coach and terminate staff as appropriate

Initial point of contact for patient complaints

Posses knowledge of current labor laws / HR regulations

Conduct employee reviews

Ability to resolve conflict in a calm and understanding manner

Able to enforce Policies and Procedures and update as needed.

Monitors injectable and product inventory

Works closely with other departments to ensure proper reconciliation of encounters, packing slips, invoices and receipts

Ensures daily patient payments are reconciled and balanced to cash receipt logs, maintains office petty cash system, receipts and petty cash journal of expenses

Oversee the repair and maintenance of all office equipment and facilities

Proficient in medical billing, insurance payments and all aspects of revenue cycle management

Proficient in Quickbooks, Microsoft Excel and Word

Accounting/Financials using QuickBooks – manage practice finances, pay invoices/bills in timely manner, record, reconcile, deliver month end reports to Accountant monthly

Review and process biweekly payroll

Regulatory Compliance, training on HIPAA, Employee Manual and all compliance plans along with staying current and updating plans as necessary

Marketing through print advertising, community outreach and online media

Oversee IT and Phone systems- PM, EHR and Legacy systems

Comfortable making decisions and acting on them

Strong organization and leadership skills

EXPERIENCE:

Bachelors in Business or Healthcare Management preferred. Two to five years recent experience in related setting. Expertise with HIPAA, CMS Compliance Plans, & MIPS, QuickBooks, Microsoft Office (especially Excel), medical terminology and coding, medical billing and experience with electronic medical record systems.

COMPENSATION: Commensurate with experience

Work Remotely: No

Job Type: Full-time

Benefits: 401(k), Dental Insurance, Employee Discount, Health Insurance, Life insurance, Paid Time Off, Referral program, Vision insurance

Schedule: Monday through Friday; 8 am - 5 pm

Education: Bachelor's Degree and/or Certification in Medical Billing

Experience: Management Experience: 2 years

Primary Work Location: South Austin (Westgate), but frequent travel required

Southwest Dermatology & Vein is a leader in the fields of dermatology and vein surgery. We are committed to providing the utmost in customer service and creating an inviting, personal experience for each patient and the community we serve. This is cultivated through our staff and expertly trained physicians. We are continually building a team of dedicated, hard-working staff who are committed to providing our patients an outstanding level of service. We recognize that each employee brings a unique blend of experience, passion and integrity to their role. Southwest Dermatology & Vein is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture for our team. Benefits and 401K options are available for full-time employees.