Manager, Donor Services

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Manager, Donor Services is responsible for leading and developing a team of Donor Services Representatives while ensuring exceptional donor experiences and supporting the organization's blood collection goals. This role provides operational oversight for donor center and mobile blood drive activities, drives revenue growth through effective fundraising and donor engagement strategies, and cultivates strong relationships within the community. The Manager will oversee staff performance, donor recruitment and retention efforts, community outreach initiatives, and mobile collection operations, while fostering a culture focused on customer service, teamwork, and the lifesaving mission of blood donation. Essential Functions Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management. Develop and implement effective fundraising strategies to drive revenue growth. Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process. Set sales targets and KPIs for the donor services team, monitor performance, and implement strategies to achieve or exceed fundraising goals. Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities. Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies. Qualifications Education: Bachelor’s Degree in Business Administration required, or bachelor’s degree in a related field required. Experience Business Development Experience 5–7 years required. Fundraising Sales Experience 3–5 years required. Supervisory Experience 3–5 years required. Experience working with organizations such as the American Red Cross, Rhode Island Blood Center, or similar blood collection organizations is highly valued. Experience with donor management and recruitment software systems, specifically SoftDonor and SoftRecruit, is strongly preferred; candidates should demonstrate strong computer skills and the ability to effectively utilize donor databases, recruitment platforms, reporting tools, and scheduling systems to support donor services operations. Knowledge, Skills And Abilities Knowledge of fundraising strategies, techniques, and best practices. Strong leadership and team‑management skills, with a track record of building and motivating successful teams. Excellent communication and interpersonal skills, with the ability to engage and build relationships with donors at all levels. Results‑oriented mindset, with a proven ability to meet or exceed fundraising targets. Strong analytical and reporting skills, with the ability to interpret data and make data‑driven decisions. Familiarity with CRM systems and fundraising software. Additional Job Details (if Applicable) Department: MGH Blood Donor Center Schedule: Monday – Friday, 8 am to 4:30 pm, Onsite Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass, and more. Position does not support sponsorship for employment visa status (e.g. H‑1B Visa Status or OPT). Remote Type: Onsite Work Location: 60 Blossom Street Scheduled Weekly Hours: 40 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $79,560.00 – $115,720.80/Annual Grade: 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience, education, certifications, and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses, and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or any other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and is defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Massachusetts General Hospital