Marketing Representative

Contact owners and guests prior to arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation Schedule qualified guests for tours and presentations while ensuring compliance with eligibility requirements and promotional guidelines Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics Build rapport with guests and deliver exceptional customer service during all interactions Confirm guest appointments to maximize attendance and improve tour show rates Promote approved vacation ownership opportunities and future vacation package offerings Address guest inquiries and assist with tour-related or marketing-related concerns Support company marketing initiatives and ensure consistent execution of promotional campaigns Distribute only approved Hilton Grand Vacations marketing materials and information Adhere to company policies, gifting procedures, and operational standards Maintain accurate records and documentation related to guest interactions and bookings Collaborate with team members and leadership to support business objectives and create a positive team environment Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs Perform additional duties and special projects as assigned Requirements High school diploma or equivalent Strong verbal communication and interpersonal skills Customer service, sales, marketing, hospitality, or call center experience preferred Comfortable making outbound calls and engaging with guests over the phone Goal-oriented with the ability to meet and exceed performance expectations Ability to manage multiple priorities in a fast-paced environment Strong attention to detail and organizational skills Intermediate computer proficiency, including Microsoft Office applications Ability to quickly learn new systems and technology Positive, professional, and engaging demeanor Ability to work independently and as part of a team Availability to work flexible schedules based on business needs Hospitality, vacation ownership, timeshare, or travel industry experience preferred Previous experience in outbound sales, telemarketing, appointment setting, or lead generation preferred Experience working in a metrics-driven environment preferred Core Competencies Demonstrates strong customer service and sales capabilities, with a focus on achieving performance goals and promoting vacation ownership opportunities. Proficient in managing multiple priorities while maintaining attention to detail and effective communication. Highest-signal resume keywords Customer Service Experience Outbound Sales Experience Goal-Oriented Performance Strong Verbal Communication Microsoft Office Proficiency ATS Optimization Keywords Hard Skills Appointment Setting Lead Generation Sales Techniques Marketing Execution Record Keeping Soft Skills Interpersonal Skills Attention to Detail Organizational Skills Positive Demeanor Team Collaboration Industry Keywords Hospitality Vacation Ownership Timeshare Telemarketing Call Center Experience #J-18808-Ljbffr