Assistant Manager Platform Operations

Platform Operations Assistant Manager

The platform operations assistant manager is responsible for supporting the day-to-day digital business operations with focus on execution and oversight on promotions. This role ensures promotional campaigns are accurately configured, launched on time, monitored effectively, and resolved quickly when issues arise. Partnering cross-functionally with Marketing, Merchandising, Product, Engineering, and Finance, this role translates promotional strategy into flawless system execution while mitigating operational and financial risk.

Key Responsibilities

• Promotions Execution & Oversight
• Support end-to-end operational execution of promotions, including setup, validation, launch, monitoring, and post-promotion analysis.
• Ensure promotions are correctly configured across platforms, channels, and customer segments according to business requirements.
• Own promotional readiness for peak periods, launches, and high-visibility campaigns.
• Risk Management & Quality Assurance
• Perform quality checks to proactively identify configuration errors, conflicts, or system limitations prior to launch.
• Monitor live promotions for defects, customer impact, or unintended financial exposure; lead rapid issue resolution and rollback when required.
• Ensure compliance with internal controls, audit requirements, and promotional governance standards.
• Cross-Functional Partnership
• Serve as a primary operational liaison between Marketing, Membership, Partnership and Customer Support for promotions-related initiatives.
• Translate promotional concepts into clear operational requirements and execution plans.
• Support incident response and customer escalations related to promotions.
• Process Improvement & Documentation
• Identify opportunities to streamline promotional workflows, tooling, and approval processes to improve speed, accuracy, and scalability.
• Maintain and enhance standard operating procedures (SOPs), training materials, and runbooks.
• Support testing of new platform capabilities, tools, or automation related to promotions.

Key Relationships

• Local Teams –Customer Service, Digital Commercial Programs, Partnerships, Membership, Campaign Operations and Analytics
• Global Teams – Digital Product Owners, Market Success Managers, IT Managers
• External Teams - External vendors

Knowledge, Skills and Abilities

• Strong presentation and communication (verbal and written) skills across different levels within a global organization
• Analytical mind-set and innovative thinker
• Knowledge of eCommerce platforms and processes preferred
• Organized and able to communicate and educate non-technical stakeholders
• Ability to work independently towards common goals and agreed deadlines
• Capable to work in a team environment and coordinate multiple tasks with conflicting priorities

Requisite Education and Experience / Minimum Qualifications

• College/University degree from an accredited institution in Business/Operations or equivalent combination of education and experience
• 3 years of eCommerce / retail / digital experience
• 2+ years of working experience in a leading role in an online consumer-facing high-transaction environment
• Basic to intermediate knowledge of web analytics tools
• Practical experience and of MS-Excel, MS-Word and MS-PowerPoint